St Courier — after 5 days the courier not delivered

Address:	600044
Website:	stcourier.com

After 5 days the courier not delivered, executives asked me to come and collect from the office. Then i why i have to pay money for this. If the service is not available for the location you shouldn't take order. It is an important courier and. While booking they said next day itself it will be delivered. They are having the delivered item with them itself. And saying service not available for the location.