St Courier — Consignment returned

Address:

Chennai, Tamil Nadu, 600119

The parcel with Consignment No. [protected] which was sent on 06/01/2017 addressed to Kerala has been returned to Return section in Chennai. The reason being that there is no delivery available in cochin! Morever neither the sender nor the receiver received any call before initiating the return, even when the numbers were clearly mentioned on the envelope. Even now I haven't received my courier back. I would like to get my money back, as it would have been already known to them that the courier delivery to the mentioned address is not possible. They should not be so irresponsible.