St Courier — courier not delivered to consignee

Tracking status says it's delivered to consignee. But not ye reached. Once reached the delivery office it's marked as delivered without even informing the consignee. We have to get it manually from the office; not sure why we are paying for. Request public not to use st courier. When sending they say we have a office in reality their is not. Saying it samayapuram office (Trichy) but located 8km away from location called no.1 tolgate (Trichy). Location is incorrect delivery status is incorrect... Just fooling the people. If we have to track it manually each day what service they are providing.