St Courier — Courier not getting delivered

Hi, A courier was sent by a vendor from Chennai to Erode and it reached chittode office today but they are asking to come and collect from courier office. I am out of station and only elders are at home so they can’t come and collect from office. From courier office they are not ready to deliver to home. If this is the process why should courier office be functioning during pandemic. If you are not delivering at home then why you are charging us full payment?

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