St Courier — Forcing me to pickup the delivery

Address:

Kilvelur, Nagapattinam District

I got the shipment to be delivered and they are forcing me to come in person and collect instead of delivering it to my house. This is not my first time and we have been asked to collect the shipment all the time and they don't want to deliver few locations including thevur and its surroundings. I am living 5 kms away from the nearest ST courier office location and I could not travel 5 kms just to collect the shipment every time. I need a proper solution to this issue.