St Courier — Irresponsible replay

Dear Team
i have never faced such irresponsible team that handling courier and managing delivery to the customer .
My product was out of delivery on Friday they called to collect from office, its almost fri eve 5pm so i asked them to hold for a day, (Saturday ) so that i can get it on Monday, as we all know Sunday is off. Without my knowledge my courier is given for RTO, when i asked why it was given for RTO, they said its not my job to inform you that its given RTO, how irresponsible ??? why would you even run a courier when you cant serve or update your customer .
kavarapettai branch wont provide door delivery
they work on their own timings once its upto 5pm or its 8pm its all their wish, they dont even bother to inform customer
also they will give RTO without customer knowledge .