St Courier — my consignment has not delivered yet it's been 10 days over it got stuck in lucknow

My consignment no. [protected] which i have ordered from munnar and it couriered on 4th november by st courier since from 7th november it got stuck in lucknow today is 12th november still the package is in lucknow it has to deliver to gorakhpur, its a medicine which i have ordered from kerala for my parents from kallar spices, munnar. I filed complaints also my complaint no is klcok00535 but it seems there is no action taken. Service of st courier is really pathetic i will never suggest anyone to use the service of company.