St Courier — No delivery. Parcel was sent back. Very worst service at trivandrum branch

Address:

Thiruvananthapuram, Kerala, 595547

My friend sent a parcel through ST courier to my college address. It reached trivandrum. But the trivandrum st courier employees resent back to the address from where it was sent and informed that no one was to get the parcel. But they dont even come to college. They are too lazy to deliver the parcel. if they are too lazy to deliver a parcel, then why should they are doing courier business??