St Courier — No proper response from the company

I received the parcel two weeks after payment. Unfortunately, I faced difficulties with the courier company; despite the tracking details indicating delivery, there was no proper response from their personnel. It appeared that the courier person received the delivery personally, which seemed suspicious and potentially fraudulent. When attempting to contact them, their response was highly irresponsible. Only after raising the issue with a police complaint threat did they release the parcel. However, instead of delivering it to my doorstep, I had to personally retrieve it from their shop in Radhapuram, Vikravandi, VILLUPURAM. I urge for necessary actions to be taken to prevent such complications for future customers. Thank you.