St Courier — non delivery of important loan renewal document courier to agri society and abusing by delivery office

Address:

Thanjavur, Tamil Nadu

I, A Someswaran, residing in Chennai, Couriered agri loan renewal document to Thenangudi Society (My home town Which is 4KM from Peravurani) in ST Courier near Thirunagar Signal (Chennai) vide Consignment Number [protected] dated 12 Feb 2018 and they collected Rs.50 from me. The madam in-charge told it will be delivered by tomorrow or day after tomorrow. On 13 Feb at 15.42 (today) a person from Peravurani ST Courier called me and asked for the Thennangudi society telephone Number. I asked him why do you ask for the telephone Number, you have to go and deliver the the letter to the Society, but he said it is not your job just give number, and said we will not go, somebody from Society have to come and collect the letter said harshly and disconnected the phone. Then I went to the office where I booked to complain about this. The madam i/c have not taken any action, but I asked for consumer care and spoken to them, they given Thajavur i/c Number, she said we will not go to interior areas, so some one has to come and collect. I asked then why your ST courier staff collect the courier where there is no door delivery. She did not said anything, and I asked her to revert back my letter and money, she said we cant give the money back but we can revert the letter back to you. then she told me to complain this to Trichy customer care and give a number, that number was not picked up. I then find out the owner of ST Courier (Chennai) Mr Arul. He asked the complaint and put the person of ST Courier Peravurani in conference call, but the peravurani person did not know that we are in conference call and he replied him that the letter will be delivered tomorrow and further said about me, that I treated him like my employee. Then I interefered in the call and asked about his identity or name, he suddenly harshly again shouted on me and told "Nee yaara iruntha enakku ennada vaida phonai" (who are you, nothing to do with me, put the phone down) and disconnected the phone even while in the conference call with Mr Arul (Owner ST Courier Chennai). The owner again called me said what can I do.

So in the above circumstances what to do except complaining. Kindly register complaint and take action from the defaulter and kindly send me the reply please.

ST Courier peravurani -[protected] (misbehaved)
Customer care Chennai - Number missed
Customer care Thajavur - [protected] (not given proper solution)
Customer care Trichy - [protected] (Not attended)
Owner Mr Arul, Chennai - [protected]

Yours sincerely
A Someswaran
Mobile No.[protected]