St Courier — Non delivery of parcel [protected]

I booked for the first time a consignment [protected]
coimbatore to Bangalore on 18nov at coimbatore. This parcel reached
banglore on 19th morning.I had sent an email enquiring about the delivery & today i come to know that this area there is no service.

1.IF THERE WAS NO SERVICE TO THIS AREA THEN WHY WAS THE CONSIGNMENT ACCEPTED?

2.THEY ARE ASKING THE CLIENT TO COLLECT IT FROM MADIVALA OFFICE.

IF I HAD KNOWN THIS I WOULD HAVE BOOKED IT BY SPEEDPOST.

NO BODY SEEMS TO REPLY TO EMAILS THEN WHY HAVE EMAIL HELP DESK.