St Courier — Not delivering in proper jurisdiction

My mom send me a parcel to minnagar, tenkasi through ST courier. I didn't recive it so I contacted the office and a person picked the call and told that they will not deliver to my place and wanted me to come to the Shencottah office to collect my parcel which is 8km away from my place and he hanged the call. My issue is if they don't deliver to particular jurisdiction it should be informed before and this is complete exploitation to the customers and I'm completely disappointed. Looking forward to better service.