St Courier — Not delivering the courier

Address:

600041

Dear Sir/Mam
On 9/5/2017 i had send a letter in courier to my family in Kochin (Kerala) from Chennai (Tamil Nadu)with courier number [protected], i Had couriered it since there is no one to pick up things from one place, but i was really upset with your service since from your service center the person calls up my family and says there is no one to come and give to the address so come and collect it, this is not the way to treat a urgent courier and when person my family went there and call the same number they says they are not in place went some where outside so come after some time, is this is the service you are doing, how could you think that i will again use your service, i really feel bad about it, please take the necessary action and do the needfull thank you.