St Courier — Not delivering to the given address

Hi I have placed ordered in a shop and they have sent it through your courier but they are not delivering instead asking us to receive in the office which is 18km away from our home..we asked us to come at least to a landmark in palladam but instead they said they will forward to tiruppur which is 40kms away for us..is this the way you treat your customers..what is the use of paying delivery charge for you if we have to receive it in office.take necessary action
Tracking Id:[protected]