St Courier — package not delivered

Address:

627007

A package with tracking no. [protected] was sent by aditya infotech, at coimbatore on august 3rd, 2017 to my address at;
M. Chellappa
1/e25, shifa golden city
(Near) irt polytechnic
Konganthan parai p. O
Tirunelveli, 627 007
Cell:[protected]

The item has not been delivered until today (8th august, 2017). When i called the vannarpettai office at [protected], the lady told me that it is out of area and they will only deliver once a week. Is that correct? Pl. Clarify. Then why do you accept if for courier service?

I am planning to file a case with consumer court through my brother who is a lawyer.