St Courier — parcel damaged and mis routed and not delivered to my location

Dear team,

My vendor has sent an parcel from tenkasi on 20th july, 2020 to sivakasi (Thiruthangal). But parcel wrongly misrouted to chennai and came back on today (23.07.2020). Around 11.30am i called sivakasi branch for the delivery they said, it will be delivered around 3-4pm. Around 4.19pm, sivakasi branch lady call me and asked to come and take parcel. The parcel was very damaged and total goods lost its life. I need strict action to be taken and need compensation for this. Enclosing snaps of the received goods.

My pod number is - [protected]