St Courier — Parcel not delivered to my address ---

On Aug 23, 2022, I placed an order in the Viha online and it has been shipped through ST courier. On 27th Aug 2022, it reached the ST courier office located in Anthiyur, TN which is far away from my shipping address. A person from the ST courier office called and informed me that he/she will send the parcel to a shop which is located near my location so that I can go and collect it there.
It's been a month, but, Still, I did not receive my parcel. When I ask the shop owner, he said he haven't received any parcel with my name.
When I contacted the person from ST courier, he/she told me that they have sent the parcel to the shop by bus. For the past 1 week, his/her phone was switched off and I'm left with no clue.
I have attached the screenshots of the order placed, delivery status, and POD image for your reference
Please consider this serious and kindly deliver my parcel ASAP or initiate a refund amount of 1133.99.