St Courier — Product not delivered to home

Hi sir, I have received a product from my office chennai to my home which in hidayathpur village, gudiyatham tk.. ST courier gudiyatham staff call me come and get the courier in their office.. The distance from my home to St office almost 15 kms.. If you have less delivery then they not deliver to my native place they have to refuse not get the parcel from chennai.. I have to spend my to spend money to get this. This is not fare...