[Resolved]  Star Cj Alive — did not get refund after returning the product

i bought a product Birla food processor.order number- [protected].Docket number[protected].my registered contact number is [protected].As it was a default damage piece the day the product got delivered i registered the complaint for returning it.They assured me of returning the amount by ten days.i returned the product on 9-07-13.still i did not get any reply from them.i am calling them twice a week from the day i returned the product please do the needful as i am facing problem with my family.