[Resolved] Star Cj Alive — Wrong size of aire bra | |||
Dear sir, I ordered on phone[protected], aire bra after seeing tv ad on starcj on 25/10/13 and I received a sms at 11.18 am on 25/10/13 .that my order no.is [protected], cash amount payable is Rs.1899 On 25/10/13 at 6.18 pm I received an other sms " Your order no. [protected] is shipped.Plz keep Rs.1899 amount ready.To track your order call ARAMEX and contact no.[protected]. Docket no.[protected]."I received the product on 28/10/13 evening and on checking found the size to be very large .I immediately called at[protected] and told my complaint to the person attending the call but his way of dealing was very rude and he did not listen tome properly.After about 15 minutes I again called at[protected] and this time the person attending was courteous.He listened to me carefully and agreed to change the product size from large to medium.I received a sms on 28/10/13 at 7.33 pm that-"Dear customer, your service request has been registered, we will contact you soon.For any service call us at[protected].On 30/10/13, at 8.04 am, I received sms -"Dear customer, Thank you for shopping with us, we apologise for the delay in delivery of your order no. [protected], your order will reach you in 4 working days." I am sorry to say that so far I have neither received my product nor any further call or message from starcj. I hope that you will help in solving my problem and I will get product for which I have already paid . Regards, Dr.A.K.Khullar [protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Sir,
I have made an order for 6 bras xxl size via http://airebraindia.co/
Chat ..Support agent "Sonia", on July 3.
Support Agent Karthik had called me and took the details for my order .
I received the parcel on July 4, and paid 2500 INR (COD), but to my dismay the parcel contained small size Inv# 23754.
On July 5, I again logged on to http://airebraindia.co/ and reported the same to the same support agent on July 5. I was assured that the parcel would be replaced on July 8 by support agent "Rahul".
Its July 15 today, after I logged onto http://airebraindia.co/ I received a call from agent Rahul again mobile # [protected] he told me that he would call me in 10 minutes. Four hours have passed now, I haven't have from him, I tried calling [protected] it rang the first time, but no response. I' have been trying again and again the mobile is ringing and the call is not getting through.
I want the pracel to be replac4ed with the correct size or want my money back. I tried to chat with the support agent "Sonia" to share my concerns and the respons eI received is meaningless (See details below) Please look into this issue and respond at the earliest
This is regarding invoice 23754 I was promised my parcel wud be replaced on July 8 with the correct size. Rahul called me from [protected] on July 5 and promised a replacement, a week has passed I called him today and he said he wud get back to me in 10 minutes. Its oer 3 hours and I ha vent heard from him. I tried several times calling him but he is not answering. Let me know if I am going to get a replacement or should I proceed legally
sorry inv# is 23754
Thank you
I have made an order for 6 bras xxl size via http://airebraindia.co/
Chat ..Support agent "Sonia", on July 3.
Support Agent Karthik had called me and took the details for my order .
I received the parcel on July 4, and paid 2500 INR (COD), but to my dismay the parcel contained small size Inv# 23754.
On July 5, I again logged on to http://airebraindia.co/ and reported the same to the same support agent on July 5. I was assured that the parcel would be replaced on July 8 by support agent "Rahul".
Its July 15 today, after I logged onto http://airebraindia.co/ I received a call from agent Rahul again mobile # [protected] he told me that he would call me in 10 minutes. Four hours have passed now, I haven't have from him, I tried calling [protected] it rang the first time, but no response. I' have been trying again and again the mobile is ringing and the call is not getting through.
I want the pracel to be replac4ed with the correct size or want my money back. I tried to chat with the support agent "Sonia" to share my concerns and the respons eI received is meaningless (See details below) Please look into this issue and respond at the earliest
This is regarding invoice 23754 I was promised my parcel wud be replaced on July 8 with the correct size. Rahul called me from [protected] on July 5 and promised a replacement, a week has passed I called him today and he said he wud get back to me in 10 minutes. Its oer 3 hours and I ha vent heard from him. I tried several times calling him but he is not answering. Let me know if I am going to get a replacement or should I proceed legally
sorry inv# is 23754
Thank you
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6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
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We regret the inconvenience caused to you. We assure you that our Customer Service Team will investigate the matter start with the return process at the earliest.
Kind Regards,
Team Star CJ.