[Resolved]  Star Cj — complaint number, hs[protected] order no-: [protected] sewing machine

Aug 01, 2018

Updated by Sunil Koul Already reverse pickup is made 10 days back but no refund provided so far. I have been sending mails and calling as well but I am getting same response that it will take 4-5 days and this is never ending. Star CJ company seems to be cheaters and have tie ups with Brands who are cheaters. I have shared all my bank details with them and even the reverse pickup scan copy way back but they are always dodging me. First they delivered defective sewing Machine and then took so long to Pickup the same and now they are not refunding. People please be aware of this company who are cheating people and seems to be Fraud.

Aug 01, 2018

Updated by Sunil Koul I am going to paste all mail conversation with Star CJ here. please check how they are cheating people as they give no response now. they have been dodging on mails first and now giving no response.

I request concerned authority to take Strict action against them for Cheating and Fraud so that no one in Future can be cheated like me and others.

On Wed, Aug 1, 2018 at 12:42 PM, Sunil Koul <[protected]@gmail.com> wrote:
you cheaters why are you not responding. how long you keep us on waiting for refund.

On Tue, Jul 31, 2018 at 12:51 PM, Sunil Koul <[protected]@gmail.com> wrote:
when will I get refund now as 4-5 working days have already passed. How long you will keep on cheating people.

On Mon, Jul 30, 2018 at 12:52 PM, Sunil Koul <[protected]@gmail.com> wrote:
Every time I am getting same reply . Your 4 to 5 days are never ending. You cheaters.

On Mon, 30 Jul 2018, 12:50 ShopCJ Response, <[protected]@shopcj.com> wrote:
Dear Mr. Sunil,
 
Greetings from Shop CJ !
 
This mail is in regards to your complaint against Suborder number[protected].
 
We would like to inform you that we have already forwarded your concern to the concerned department vide complaint no HS[protected] and they are currently working on the same. We request you to kindly wait for 4-5 working days for refund.
 
We apologize for the inconvenience caused to you.
 
For any further assistance, please write back to us or call us on [protected] between 09:30 am to 6:30 pm.
 
We value your association and assure you of our commitment to serve you better.
 
Thanks & Regards
Sumesh Rana
Customer Support Executive
ShopCJ
[protected]
 
From: Sunil Koul [mailto:[protected]@gmail.com]
Sent: Monday, July 30, 2018 12:17 PM
To: ShopCJ Response
Subject: Re: Defective Sewing machine-: Complaint-: HS[protected], ORDER NO-: [protected]
 
How long you people will take to refund our Money back. you are taking too much time even if you delivered defective items then took so long time to pick it up and now taking so long to refund, your company seem to be cheater and even your brands are cheater.
 
On Sat, Jul 28, 2018 at 10:13 AM, ShopCJ Response <[protected]@shopcj.com> wrote:
Dear Mr. Sunil,
 
Greetings from Shop CJ !
 
This mail is in regards to your complaint against Suborder number[protected].
 
We would like to inform you that we have already forwarded your concern to the concerned department vide complaint no. HS[protected] and they are currently working on the same. We request you to kindly wait for 4-5 working days for resolution.
 
We apologize for the inconvenience caused to you.
 
For any further assistance, please write back to us or call us on [protected] between 09:30 am to 6:30 pm.
 
We value your association and assure you of our commitment to serve you better.
 
Thanks & Regards
Anju
Customer Support Executive
ShopCJ
[protected]
 
 
 
From: Sunil Koul [mailto:[protected]@gmail.com]
Sent: Wednesday, July 25, 2018 11:26 AM

To: ShopCJ Response
Subject: Re: Defective Sewing machine-: Complaint-: HS[protected], ORDER NO-: [protected]
 
Why I am getting same reply every time as already  3 working days have passed. Are you cheating customers
 
On Wed, 25 Jul 2018, 09:50 ShopCJ Response, <[protected]@shopcj.com> wrote:
Dear Mr. Sunil,
Greetings from ShopCJ!
This mail is in regards to the complaint against your Suborder number[protected].
We request you to please pack the product in its Original packing along with a complaint letter indicating the nature of the problem/defect. Kindly mention the order number on top of the packing. We have arranged a reverse pickup of the product from your door step by Xpress Bees VM Reverse courier services. The courier advisor will come to you within 3 working days.
For any further assistance, please write back to us or call us on [protected] between 09:30 am to 6:30 pm.
We value your association and assure you of our commitment to serve you better.
Thanks & Regards
Anju
Customer Support Executive
ShopCJ
[protected]
 
 
From: Sunil Koul [mailto:[protected]@gmail.com]
Sent: Tuesday, July 24, 2018 3:08 PM
To: ShopCJ Response
Subject: Re: Defective Sewing machine-: Complaint-: HS[protected], ORDER NO-: [protected]
 
why we need to wait again for 3 working days as already 3 working days have passed as we got the same reply on 21st july.
 
On Tue, Jul 24, 2018 at 3:06 PM, ShopCJ Response <[protected]@shopcj.com> wrote:
Dear Mr. Sunil,
Greetings from ShopCJ!
This mail is in regards to the complaint against your Suborder number[protected].
We request you to please pack the product in its Original packing along with a complaint letter indicating the nature of the problem/defect. Kindly mention the order number on top of the packing. We have arranged a reverse pickup of the product from your door step by Xpress Bees VM Reverse courier services. The courier advisor will come to you within 3 working days.
For any further assistance, please write back to us or call us on [protected] between 09:30 am to 6:30 pm.
We value your association and assure you of our commitment to serve you better.
Thanks & Regards
Anju
Customer Support Executive
ShopCJ
[protected]
 
 
From: Sunil Koul [mailto:[protected]@gmail.com]
Sent: Tuesday, July 24, 2018 2:20 PM
To: ShopCJ Response

Subject: Re: Defective Sewing machine-: Complaint-: HS[protected], ORDER NO-: [protected]
 
Hi Team
we are still waiting for the to pick up the defective Product.
 
 
Regards
Sunil Koul
Mobile-: [protected]/[protected]
 
On Sat, Jul 21, 2018 at 3:19 PM, ShopCJ Response <[protected]@shopcj.com> wrote:
Dear Mr. Sunil,
 
Greetings from ShopCJ!
 
This mail is in regards to the complaint against your Suborder number[protected].
 
We request you to please pack the product in its Original packing along with a complaint letter indicating the nature of the problem/defect. Kindly mention the order number on top of the packing. We have arranged a reverse pickup of the product from your door step by Xpress Bees VM Reverse courier services. The courier advisor will come to you within 3 working days.
 
For any further assistance, please write back to us or call us on [protected] between 09:30 am to 6:30 pm.
 
We value your association and assure you of our commitment to serve you better.
 
Thanks & Regards
Anju
Customer Support Executive
ShopCJ
[protected]
 
 
 
From: Sunil Koul [mailto:[protected]@gmail.com]
Sent: Saturday, July 21, 2018 9:09 AM
To: ShopCJ Response
Subject: Re: Defective Sewing machine-: Complaint-: HS[protected], ORDER NO-: [protected]
 
Still waiting for your response.
 
On Fri, 20 Jul 2018, 18:57 Sunil Koul, <[protected]@gmail.com> wrote:
this is not acceptable as we received order today only and item is defective so why we need to wait for 72 hours. This is not our fault. The brand is a cheater and cheating people. we need refund as soon as possible.
 
On Fri, Jul 20, 2018 at 6:27 PM, ShopCJ Response <[protected]@shopcj.com> wrote:
Dear Mr. Sunil,
 
Greetings from ShopCJ!
 
This is with reference to the complaint received against your Suborder no[protected].
Please accept our apologies for the inconvenience caused to you.
 
We would like to inform you that we have registered your complaint. Your complaint number is HS[protected].You shall receive call from Felix Customer Care Team within next 72 hours and they would assist you to resolve the problem.
 
For any further assistance, please write back to us or call us on [protected] between 09:30 am to 6:30 pm.
 
We value your association and assure you of our commitment to serve you better.
 
Thanks & Regards
Anju
Customer Support Executive
ShopCJ
[protected]
 
 
From: Sunil Koul [mailto:[protected]@gmail.com]
Sent: Friday, July 20, 2018 6:03 PM
To: ShopCJ Response
Subject: Defective Sewing machine-: Complaint-: HS[protected], ORDER NO-: [protected]
 
Hi Team
We have received Sewing Machine Today which is defective and not working at all. Complaint number HS[protected], ORDER NO-: [protected]. I have called complaint department multiple times for the same they are asking us to wait for 2 days and provided number [protected] to call Brand Directly for resolution. we called Brand multiple times throughout day but they are not picking phone. it seems we have been cheated as we have given full amount for the same but product delivered is defective. Now if item is Defective then it should be replaced or amount should be refunded. why as a customer we should suffer for the same. I need Escalation Matrix for the same.
 
 
 
 
 
 
Regards
 

Aug 06, 2018

Updated by Sunil Koul SHOPCJ is cheater company. Customer care people are real cheaters as Still I am waiting for refund and their solution is that every Time I am calling or mailing them asking to wait for 4-5 working days which is never ending. Their reasons are baseless now telling quality check is not done even pickup of defective product is done 10 days back. why quality check is not done they don't have any answer?. I want legal action should be taken against this company so that they cannot cheat anyone in future.