Star Health And Allied Insurance — After Sales Service

2 August 2023

Re: Star Health and Allied Insurance.
After Sales Services
Subject: Impolite, Rude and Unhelpful behaviour of Star Health and Allied Insurance Ghatkopar, Mumbai Br. Manager – Mr. Shivram Nanak Pal
Ref: My Policy no. P/171134/01/2024/003878
Reproduced is converstion/messages exchanged between me and Star Health and Allied Insurance Ghatkopar, Mumbai Br. Manager – Mr. Shivram Nanak Pal
Quote:
01/08, 17:57] N V SARMA:
Your policy P/171134/01/2024/003878 dispatched through Fulfiller on 26-JUN-23. If you do not receive the same within 7 days, kindly contact the Branch Office.
Star Health Insurance
.
[01/08, 17:58] N V SARMA:
above message received on 26 June.
Policy copy not yet received
Please send a hard copy
Thanks

[01/08, 18:00] Star Health Shivram:
Come in branch and collect

[01/08, 18:29] N V SARMA:
Please send it by post or courier

[01/08, 18:29] Star Health Shivram:
Not possible
Better you ask your agent

[01/08, 19:09] N V SARMA:
I don't have an Agent.
I think Star Health has Agents!!!
I had informed you that YOUR AGENT is not giving me any service.
I had also asked you/Star Health to remove his name from our policies.

You are also not polite and helpful.

[01/08, 19:13] Star Health Shivram:
Ok
Unquote:
Hope the above is self explanatory.
From the above, one may kindly note that Star Health and Allied Insurance Ghatkopar, Mumbai Br. Manager – Mr. Shivram Nanak Pal has not used words like: Please, Kindly, Thanks, Thank you etc. His tone is very rude, impolite and commanding! Star Health and Allied Insurance Ghatkopar, Mumbai Br. Manager – Mr. Shivram Nanak Pal says “Come in Branch and Collect”; “Not Possible” etc.
I have never come across such impolite and rude manners from a service sector. Even Income Tax Dept people are more Polite and Courteous even after being Government!!!
I hope this communication goes to somebody who is Senior in Position to Star Health and Allied Insurance Ghatkopar, Mumbai Br. Manager – Mr. Shivram Nanak Pal. If not please send me the contact details of the Senior/Superior!.
I am very very unhappy with Star Health and Allied Insurance Ghatkopar, Mumbai Br. Manager – Mr. Shivram Nanak Pal. Since I will have to do business with thim which will be very very difficult, I have to think of alternatives!
No wonder Star Health and Allied Insurance AGENT MR. JAYAN SHANKAR is not giving me any service. As is the KING so are the subjects!!
I have requested Star Health and Allied Insurance customer care people to send me a hard copy. But the thing I don’t understand is: every time they claim that the Policy copy (we have policies for me and both my parrents!) is sent by fulfiller, it never reaches us. And every time we have to struggle like this!
Is it too much to expect a phone call from some one who is superior to Star Health and Allied Insurance Ghatkopar, Mumbai Br. Manager – Mr. Shivram Nanak Pal to discuss future course of action?
Thank you