[Resolved]  Star Health And Allied Insurance — CLAIM INTIMATION NUMBER CLI/2021/181122/0004224 OF MRS. VEENA V NAIR, CARD NUMBER[protected] not settled by company nine months over

Respected Sir,

Please find below the full history of mail communication of nine months.

Sir please looking into the matter as star health insurance is now not responding to any of my mail.

Thank you and kind regards.

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Good day to all,
FULL HISTORY OF MAIL COMMUNICATION TILL DATE – 14/01/2021.
With reference to the CLAIM INTIMATION NUMBER CLI/2021/181122/0004224 OF MRS. VEENA V NAIR, CARD NUMBER[protected] as well as the Ticket id # 118911. ticket i.d # 231518, Ticket i.d # 362128. Date & Time of Admission : 05/04/2020, hereby bring you the recap of my mail STARTING FROM 11TH APRIL 2020 TILL DATE for the claim of amount Rupees SIX THOUSAND TWO HUNDRED AND TWELVE RUPEES. Even though after paying the huge amount to renew the policy every year, when it comes to the claim there is no proper response from anyone of the Star Health Insurance. For the above mentioned claim amount since last 9 months I am following up but there is no any solution given by anyone from the Star Health Insurance.
Please find below the recap of my Mail communication, communicated to Star Health insurance.
On 11th April, 2020 at 21:12 hrs, I, forwarded all the documents via Email.
On 11th April, 2020 at 22:12 hrs, informed via email that all the documents pertaining to the claim will be couriered to your office as and when the lockdown is withdrawn and the courier office is opened.
On 12th May, 2020, all the documents pertaining to the claim was couriered to your office via DTDC and the same was delivered to your office on 15th May 2020 (Tracking number of DTDC is D[protected].

On 02nd June 2020 at 20:43, Tracking receipt of DTDC courier was forwarded to your office via email and requested to know the update of my claim.

On 02nd June 2020 at 20:44 hrs Self wrote a mail enquiring about my claim status as well as to know the follow up of ticket number ##118911##. Received back the same ticket (##118911##.) number from the system generated mail.

On 03rd June 2020 at 13:40 hrs Self wrote a mail enquiring about my claim status as well as to know the follow up of ticket number ##118911##. Received back the same ticket (##118911##.) number from the system generated mail

On 03rd June 2020 at 13:46 hrs, Received reply form the [protected]@starhealth.in informing that [quote of the mail received] “To submit Reimbursement Claim documents along with claim form, kindly send us the scan copy to the below mail ID For Retail Reimbursement- Claims.[protected]@starhealth.biz Claims will be processed and Payment will released on receipt of original hard copy of claim documents at our Zonal/Corporate claims office. This arrangement is in view of COVID-19 lock-down.” [unquote of the mail received].

On 03rd June 2020 at 14:01 hrs with reference to the mail received from the support, all the soft copy of the documents pertaining to my claim was once again forwarded to Claims.[protected]@starhealth.biz.

On 03rd June 2020 at 14:02 hrs Received one more new ticket number ##231518##.

On 04th June 2020 at 12:38 hrs received reply from the [protected]@starhealth.in stating that [quote of the mail received] “Dear Sir/Madam, As per the POD given the document in is Transit. On the receive of the documents received claim will be process as per the policy norms. [unquote of the mail received].

On 23rd June 2020 at 10:06 hrs Self wrote mail asking for any update with regards to my claim.

On 24th June 2020 at 17:34 hrs Self wrote a mail enquiring about my claim status as well as to know the follow up of ticket number ##231518##.

After repeated Mail communication received two ticket, number received on at 23rd July 2020 at 10:06 hrs received ticket # 362128 and on 23rd July 2020 at 10:07 hrs received one more ticket # 118911.

In the month of August my wife contacted my previous agent (agent I.D # BA[protected]) pertaining to know the claim status, but for which his behavior was not good and he was very rude with my wife stating that to know the claim status we need to get in touch with the customer care and not to call and disturb him and he hang up the call.

Waited until December hoping that the Star Health will process my claim but until 15th December 2020 there was no any update from the Start Health as well as from the Agent (agent I.D # BA[protected]).

Since the behavior of the Agent (agent I.D # BA[protected]) was not good wrote a mail on 15th December 2020 at 2015 hrs requesting for change in the agent accordingly I received ticket # 787388 on 15th December 2020 at 2016 hrs. When it came for the renewal of the policy because I need to pay money for renewal, so The Start Health took fast action and changed my agent and the ticket # 787388 was closed on 22nd December 2020 at 11:05. (Rapid action by the Start Health to receive money from me to renew the policy).

BUT NOW LET ME ASK YOU WHAT IS YOUR UPDATE PERTAINING TO MY CLAIM WHICH I INITIATED ON 11TH APRIL, 2020 AT 21:12 AND ITS STILL GOING ON. SO YOUR CUSTOMER SERVICE IS ONLY IN GETTING THE MONEY FROM THE CUSTOMER TO JOIN AND RENEW THE POLICY AND NOT IN SETTLING THE CLAIM MONEY RIGHT.

However, on 26 Dec 2020 at 0932 hrs I wrote another mail asking for the update in that mail once again I attached the entire document pertaining to my claim.

Accordingly on 28 Dec 2020 at 1253 hrs I received mail from [protected]@starhealth.in stating that [quote of the mail received] We acknowledge the receipt of your mail. This is to inform you that your mail has been sent to our Respective Team to trace the claim documents & we will update the status as soon as possible. Thank you, assuring best services all the time. [unquote of the mail received].

BUT TILL DATE THERE IS NO ANY UPDATE FROM ANY ONE OF THE STAR HEALTH

Since I was not getting any reply from anyone on 28th December 2020, I attached all my documents in the STAR HEALTH APP under Claim Type – Reimbursement. Hoping that my documents will be processed.

Accordingly, on 29th December 2020 I got the automatic system generated mail of confirmation of my documents attached in the STAR HEALTH APP under Claim Type – Reimbursement from claims.[protected]@starhealth.biz

On 02nd January 2021 at 1355 hrs I, wrote one more mail asking for the update but no reply from any one till date.

On 06th January 2021 at 13:19 hrs received a mail from [protected]@starhealth.in informing that my ticket # 118911 is closed, how come you can close a ticket without any respond.

On 6 Jan 2021 at 13:57 – wrote reminder mail to [protected]@starhealth.in, Claims.[protected]@starhealth.biz, claims.[protected]@starhealth.biz, claims.[protected]@starhealth.in, [protected]@starhealth.in, [protected]@starhealth.in – BUT NO REPLY FROM ANY ONE.

7 Jan 2021 at 14:42 – wrote reminder mail to [protected]@starhealth.in - – BUT NO REPLY

8 Jan 2021 at 13:40 – wrote reminder mail to [protected]@starhealth.in, Claims.[protected]@starhealth.biz, claims.[protected]@starhealth.biz, claims.[protected]@starhealth.in, [protected]@starhealth.in, [protected]@starhealth.in – BUT NO REPLY FROM ANY ONE.

12 Jan 2021 at 08:50 – wrote reminder mail to [protected]@starhealth.in, Claims.[protected]@starhealth.biz, claims.[protected]@starhealth.biz, claims.[protected]@starhealth.in, [protected]@starhealth.in, [protected]@starhealth.in – BUT NO REPLY FROM ANY ONE.

13 Jan 2021 at 11:29 – wrote reminder mail to [protected]@starhealth.in, Claims.[protected]@starhealth.biz, claims.[protected]@starhealth.biz, claims.[protected]@starhealth.in, [protected]@starhealth.in, [protected]@starhealth.in – BUT NO REPLY FROM ANY ONE.

13 Jan 2021 at 13:57 – informed to [protected]@starhealth.in, Claims.[protected]@starhealth.biz, claims.[protected]@starhealth.biz, [protected]@starhealth.in, [protected]@starhealth.in – about the notification notified to [protected]@irda.gov.in

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