Star Health And Allied Insurance — claim amount pending

Stella francis

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

P/161130/01/2020/003087
Edwin zachariah
I got admitted my father in rabindrathan hospital ambattur on 26 june 2019 due to breathing issue. We have not received any messages or mail from insurance company even the insurance company was not ready to pay our claim amount. Has a genuine customer this is first time my father got admitted in the hospital however they are making delay to give the claim amount to us. We are not happy with the service. Please help us.

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Star Health And Allied Insurance customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2019

Star Health And Allied Insurance Customer Care's response Dear Sir, We have gone through your claim. Denial stands on your claim, request you to submit the claim for reimbursement with all the previous medical records and investigation reports
Regards
Team Star Health

Jul 01, 2019

Updated by Stella francis Dear sir,

P/161130/01/2020/003087
Edwin zachariah
Today we have received reply from insurance company mr. Daniel to do reimbursement of my claim. Please confirm us why we have to go for reimbursement whether we have cash less claim and moreover my father still in hospital. We have clearly mentioned that this is first time we admitting our father in hospital and this is not pre-planned then why the claim was not processed till the time. Has a genuine customer we are facing issues with such a way and do not have any source for hospital bill settlement. Clarify us one thing why policy got issued before getting confirming those things about the health of insured. We are very stressed on your approach and we want this to be process today.

Jul 01, 2019

Updated by Stella francis Dear sir,

P/161130/01/2020/003087
Edwin zachariah
When the cash less insurance amount will get process. Tomorrow my father getting discharge from hospital and who was the hell responsible for the claim amount. Whether insurance company or hospital. From hospital end they are saying my father having issues now only and same has been informed to you but we have received replay from your end that as per hospital record customer claim denied.
Please let we know why policy got issued if claim not getting processing. There is no use to have policy with you. We highly irritated and disappointed.