Star Health And Allied Insurance — claim denied after fulfilling all formalities

Address:

Tinsukia, Assam, 786171

Dear sir,

This has the reference to my “family health optima insurance plan” with policy no. P/70000/01/2020/005004, customer code: aa[protected] and customer name: kanchan nandi wherein my son kunal nandi with customer id no.[protected] was hospitalized in pratiksha hospital, hengrabari, guwahati on 7th august 2019 and discharged on 9th august 2019 and in spite of fulfilling all formalities by me and the hospital my claim was not entertained. I am very much disappointed and angry as i was forced to leave only after clearing all the hospital bills.
Another dilemma is that before admitting my son in the above mentioned hospital i had consultation with mr. Sanjay sharma, manager, star health insurance and mr. Ravi raj (Cell-+91 [protected])- agent, star health insurance based in delhi and they informed me that i am eligible for the claim and will be duly entertained.
So my opinion of having health card specially of star company has changed as when i wanted to use it, it has betrayed me. And now i am planning to approach to “consumer forum”.
Best regards,
Kanchan nandi
Customer code: aa[protected]