Star Health And Allied Insurance — Claim Not cleared.

Address:

Neemuch

This Complaint Against everyone in Start health insurance team Madhya Pradesh. This is regarding very serious concerns and very bad experience from start health insurance teams below are my issues which I am facing from last 5 months. I hope I will get positive response and early resolution.

Policy Number: Health Insurance Policy - [protected]

Patient Name: Mr. Govardhan Agarwal

Surgery: Angioplasty

Claim Amount: 2600000/-

Claim Intimation Date: 29-July 2023

Claim Submission Date: 10-Aug-2023

I am Manish Agarwal and regular customer for Star health Insurance team and giving the installment many years and now when time to use the health insurance your team had given me very bad experience due that my all-family mental condition is damages due to the fund issues in treatment of patient.

My father Mr. Govardhan Prasad Agarwal got heart attack on 27-July-2023 immediately we have admitted in Pukhratan Hospital Neemuch where we did the ECG and blood test and found positive. And same day we have intimated to insurance team claim intimation number is CIR/2024/201118/055386. Doctor Ashok Jain has referred us in Neemuch Heart care hospital. On 29-July-2023 we have again admitted in Neemuch heart care hospital where we did the Angiography and found two blockages in heart and decide to go for Angioplasty at Neemuch hear care hospital. Again, we intimated to Start health insurance team and received claim intimation number is CIR/2024/201118/0557563. Attached is the screen shot of message for your information please.

We got discharge on 31-July-2023 with all medical documents and prescription and again we have informed to start health insurance team they suggested to prepare a claim health form and submit at earliest. We prepared completed documents and submitted in next 10 days to local agent Mrs. Rachna Garg. From that time, I am continue flowing up from Customer care, Mr. Naresh Pratap Singh, Mr. Hemanth Ranka and local agent also, but no one is giving me a proper response. Till today 5 months completed but we are still struggling for our amount.

On how much difficult we have paid amount of 2600000/- for Angioplasty, medicines, and pathologies. I had taken amount form market on interest still I am paying interest. Got mental pressure for me and my family to paying back the amount. Every month I am giving the interest of 5000/- Rs which almost again 25000/- till now. Daily 3-4 times I tried to call to customer care bot no once is seriously and also not listening my problem and not getting proper response from any one which shows a very bad experience from complete star health team including their private agent available in Neemuch.