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Star Health And Allied Insurance — Claim was rejected with out proper examination

Regarding Claim :CIR/2023/170000/0529302
Hi,

This is regarding claim which is rejected .
Here policy holder Vimala is my mother who has been hospitalised.

She was hospitalised as she had feaver, cold and oxygen levels was low . Where doctor here in hospital suggested to admit here for observations and treatment. But how come some one can decide whether patient can be treated as out patient.
Iam not understanding. And we have purchased health insurance policy for our emergency treatment when it is hospitalised.But the feedback what star health is giving is not acceptable. So need resolution for this .

Regards,
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