Star Health And Allied Insurance — Delay /rejection of insurance claim

Address:

warangal

Respected sir

I am M N Krishna s/o M Narayana swamy R/o Hanamkonda Warangal Telangana want to bring few lines for your consideration I am insurance holder at STAR Health Insurance

I have applied for covid treatment reimbursement on 09/08/2021 till now it has been not processed successfully several enquires has been carried out but the claim is not being done for the unknown reason

I kindly request you to intervene in to the issue and help me

Claim intimation number : CIR/2022/131400/2990790

PRODUCT NAME: STAR COMPREHENSIVE INSURANCE POLICY REVISED 2019

POLICY NO : P/131400/01/2021/002747

BRIEF HISTORY

Sir

I stay at Hanamkonda Warangal, on 27/04/2021 my mother had expired to complete the religious rituals I had gone to Hyderabad unfortunately there I become positive to covid 19 on 02/05/2021 I have been advised for home isolation by primary health care centre (patancheru, hyderabad) along with medicines which I followed the same but unfortunately on 06/05/2021 I felt difficulty in breathing I found my spo2 levels below 89 and then with a great difficulty I got admitted in to the NICE HOSPITAL, masab tank, Hyderabad and there I was treated by doctors also I have given remidiser inj, plasma therapy along with continuous oxygen support and other medication as advised by doctors in the hospital and was discharged from hospital 16/05/2021 and I was also advised to use oxygen concentrator for few day which I followed

By god grace I have recovered completely and applied for reimbursement of my expenses but till now ie 27/01/2022 it has been not done from star health

I have talked to star health employees for several times they said my claim is under process for long period and taking a very long period they said we require more documents and the same was submitted again they said it will require few more days to process after 20 days I enquired the status they said your claim was rejected and up on my request they have reopened the same and till not it was not processed which shows there is lapse of proper service to customer(me) and also lost faith on insurance company

I request to to please help me

Thanking you

Yours sincerely

M N KRISHNA

MOBILE :[protected]