Star Health And Allied Insurance — Misbehaviour by Vigilance officer Mr SANTOSH PAL and false reporting to star health insurance for unethical black listing

Dear Sir/Madam,

I am writing to bring to your attention an incident that occurred on August 2021 at Suyog Hospital, Nagpur. Santosh Chand, the Vigilance Officer of Star Health Insurance, came for an investigation of patient documents and created misbehavior with the front desk staff.

When our receptionist asked Santosh Chand to show his identity details, he created a nuisance and behaved in an unprofessional and aggressive manner. His behavior not only caused inconvenience to our staff but also caused distress to our patients who were present in the waiting area.He has filed wrong information at star insurance companty to affect the image of suyog hospital and unfortunately company has taken strong unethical decision to black list our hospital. We have recently faced black listing of our reputed institution by other private insurance companies due to this wrong reporting.Hence we have decided to expose this matter to bring your attention about the actual incidence happened in August 2021.

We understand that your company has strict policies against such behavior, and we believe that the actions of Santosh Chand were unacceptable and a violation of your company's standards. We kindly request that you investigate this incident and take appropriate action against Santosh Chand to ensure that such behavior does not occur in the future.

We would appreciate it if you could keep us informed of the outcome of your investigation and any steps taken to address this matter. We value our relationship with Star Health Insurance and hope that this incident does not affect our future interactions.

Thank you for your attention to this matter.

Regards
Dr Girish Motwani
MBBS, MS ORTHO -GOLD MEDALIST
FELLOWSHIP IN FOOT ANKLE ORTHOPEDICS ( CHICAGO, BIRMINGHAM)
Consultant Foot & Ankle orthopaedic surgeon
Director, Suyog hospital, Nagpur
Director, The foot and ankle orthocare, Nagpur
Executive committee member, IFAS
Joint secretary, Vidarbha orthopaedic society
+91 [protected]
gitz.[protected]@gmail.com
www.drgirishmotwani.com