Chitra Sarma
M-5/1, Ganesh Krupa CHS
Kashish Park, L B S Marg
Thane West 400604.
14 Aug. 22
Star Health Insurance: P/171134/01/2023/004674
I have bought/renewed the above policy around 7 July 2022.
They sent me a message saying Policy is despatched etc. and I should contact them if I did not receive it after a week.
I did not receive any policy document even after 18-20 days. So I contacted them on their customer care number. You know how irritating this is! Every CC no. says : Dear Customer, our IVR options have changed. Please listen to them carefully. Blah Blah Blah Blah Blah. Press 1 for this, 2 for that, 3 for this, 4 for that etc. Finally you are connected to a CCE and again the automated message says: “All our CCE are busy at the moment. Your Call is important to us. Please stay on while while we connect you to the next CCE. (Who does not know that all these are FAKES!)
Finally CCE talks to you and for all security purposes makes so many verifications, which I feel earnestly are unnecessary!
Then they told me to send e-mail for which they sent me a SMS.
When I sent e-mail I am getting unwanted replies like how to lodge a claim and where to get a claim form etc.
I had to send e-mail again when I got a reply stating the document is sent by SpeedPost with Ref. no.
This makes me think that the first claim was FAKE! In other words they were LYING!
Like Insurance Hard copy is required to overcome any eventuality.
Thanks
Yours truly,
Chitra Sarma
+[protected] Was this information helpful? | 
Post your Comment