State Bank Of India [SBI] — account transfer neglected by sbi

Jan 27, 2020

Updated by sumags Complaint number associated with this:[protected]
Branch where account transfer application was given was: SBI, New Town Rd Bhadravathi, Shomoga
Home branch: SBI, chamarajpet Bangalore IFSC: SBIN0040009
Have tried calling up both branches, but nobody picks the call. Wonder how one has to interact with them.

Jan 28, 2020

Updated by sumags Thank you for transferring the account.
It was a struggle of more than one month to get the account transferred. Only wish this was handled properly by the home branch and the branch where the application was given, instead of involving nodal officer/Grievances Redressal Cell or the https://www.consumercomplaints.in

Now that the account is transferred, the same ill treatment and rude behavior of the branch officials continue at Bhadravati branch(IFSC code: SBIN0011335)

Today when we went to bhadravati branch, bank officials were not ready to co-operate with us in anyway. Even withdrawing the cash was a struggle. We keep our money at bank, not for bank people to own it and stop it from withdrawing when we want. Initially they denied to give the cash saying the signature dint match. I have had similar experiences in other banks, when they feel the signature doesn't match, they ask us to sign couple of more times infront of them, ask for ID proof and once they are convinced its the account holder who is withdrawing the money, they give us the cash. But wonder why SBI is so rude. They directly denied to give us the money. When asked what to do now, they said "we are not going to tell what to do". Seriously?? Isn't it part of their work to help their customers? After couple of arguments, they gave the cash.
We had already registered for internet banking and only a form had to be filled up at the branch to enable it. I was not even given that form nor was I told what to do. They were not even ready to listen what we were saying regarding internet banking registration. It was very very rude behavior of the bank employee.

And finally, we asked bout ATM card, they said they would send it in 15 days or a months time. I am surprised it takes so much time to get the ATM card.
So basically the funda is, open an account in SBI. put your money there and its stuck there. because they will not give you ATM, they will deny to give cash saying the signature doesn't match and they will not even enable internet banking for you. While the private banks have been so polite and co-operative dealing with customers, SBI still thinks its not their headache to deal with customers. Basically they dont want to do anything but get the salary.

Anyways, all said and done, I want to know what needs to be done next. I can not under go this kind of mental stress and tension everytime I have to goto the branch for whatever reason. Is there anything from this mail that gets conveyed to the branch? Will there be any action taken against bank employees for being so rude and for ill-treating us and not helping us with required info? I guess they are not aware of RTI. They have to realize and understand that every customer has right to get answers to whatever question he/she has related to his/her account.

I will also write to RBI and post the complete incident. This can not go on everytime I visit the branch. I am also thinking of filing an harassment case against the bhadravati branch. This truly was a mental harassment for us for last one month, not being able to draw money, account not being transferred and when finally it was done, I was denied the cash.

I would be interested in knowing if any action will be taken against this branch. And would be happy to see a smooth transaction next time I visit the branch.

Looking forward for your reply.