[Resolved] State Bank Of India [SBI] — Amount debited twice for a single transaction | |
I placed an order on Amazon.com on 1st March 2022 amounting to Rs. 1, 130. The order details page on Amazon.com properly shows an order of Rs. 1, 130 but when I see the online bank statement on SBIs website, there are two transaction rows each with a debit amount of Rs. 1, 130 as opposed to one row with the same amount. The bottom line is that the amount debited from my bank account is twice as it should have been. I'm really upset that such a thing happened, and want to get it resolved as soon as possible. So, the resolution I'm expecting is to get the "extra" debited amount back while the actual payment stays(I don't want to cancel the order). I'm attaching the order invoice from Amazon as well as the bank statement generated from SBIs website as proofs. Was this information helpful? | |
Mar 3, 2022 Complaint marked as Resolved I got a mail from SBI stating the following -
" Dear Sir/Madam,
Thank you for writing to us at State Bank Contact Centre.
We regret the inconvenience caused to you.
With reference to your grievance, we would like to inform you that generally the amount will be auto reversed after Transaction +1 working days.
In case the amount is not credited even after transaction + 1 working days (end of the day), we request you to kindly write us back for further assistance.
Alternatively, you may also contact our toll free numbers to register a complaint against the disputed amount.
For any further assistance or queries, please contact us by:
Calling on our 24X7 Toll free Helpline No.18004253800 and 1800112211 and Toll No.08026599990.
Writing to us at [email protected]
Assuring you of our best services at all times."
Today March 3rd, 2022 8 P.M, the amount was credited back to my account. State Bank of India [SBI] customer support has been notified about the posted complaint. | |
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