State Bank of India [SBI] Complaints & Reviews

sir, i loss my atm card, after this i completed all formality for duplicate atm card in feb. month, but till now im not get new card.i also complain online sbi 7 my Complaint Ticket Number : CC[protected] .but from bank side no responce, so plz tell me what can i do in this matter...?

To
SBI CARD
First of all I have to write few lines about SBI card which is major headache for me.
I have to give an amount 6283.00 on 21 April 2009 according to monthly statement of 1st april against my card [protected]. Therefore I dropped a cheque No 019383 Bank of India (Abhoypur branch) dated 20th april 2009 of amount 6283 on 13th April at SBI Guwahati branch.
But the above said amount was not debited from my account till 24th of april. That is why I call SBI card help line on 25 th april. Some o[censored]r office personal informed me that the cheque given by me was a out station cheque that is why I was charged of Rs 300 and Rs 350 for late fee and dishonour of cheque. The office personal adviced me that you have to give a fresh cheque immediately of Rs 6283 on 27th of april otherwise you will have to pay the late fee and charged for dishonour. The previous cheque will be given back within a short time.
Then on 27th April I was again dropped a fresh cheque No 019384 Bank of India (Abhoypur branch) dated 27th april 2009 of amount 6283 at SBI IIT branch. And this cheque was cleared on 29th april 2009 . Simultaneously the previous cheque was also cleared on 30th april.


Payment History
Payment History from 01/05/2008 to 05/05/2009

Bank Name Cheque Number Cheque Date Received Date Amount (Rs.)
BANK OF INDIA 019383 20-APR-2009 30-APR-2009 6282
BANK OF INDIA 019384 27-APR-2009 28-APR-2009 6283
BANK OF INDIA 019382 16-MAR-2009 16-MAR-2009 14684
BANK OF INDIA 019377 11-FEB-2009 13-FEB-2009 18464
BANK OF INDIA (BOI) 003050 20-JAN-2009 23-JAN-2009 15083
BANK OF INDIA (BOI) 003050 20-JAN-2009 20-JAN-2009 15083
BANK OF INDIA (BOI) 003049 21-DEC-2008 22-DEC-2008 9971
BANK OF INDIA 003047 18-NOV-2008 18-NOV-2008 8341
BANK OF INDIA 003046 20-OCT-2008 22-OCT-2008 19649
BANK OF INDIA 003045 20-SEP-2008 20-SEP-2008 315
BANK OF INDIA 003043 18-AUG-2008 22-AUG-2008 13140
BANK OF INDIA 003042 20-JUL-2008 21-JUL-2008 35826
BANK OF INDIA 003040 20-JUN-2008 20-JUN-2008 1057
BANK OF INDIA 003039 19-MAY-2008 20-MAY-2008 7191



If you see the payment history then it will be seen that all the payment are from the same bank having the serial of cheque numbers. There is no question o[censored]NBANKABLE INVALID FEE as mentioned in the statement for the particular cheque No 01983 BANK OF INDIA ABHOYPUR BRANCH.

If this particular cheque No 01983 BANK OF INDIA ABHOYPUR BRANCH is UNBANKABLE INVALID then how it is again cleared on 30th april 2009.





Now my question is that why my cheque No 01983 is again placed in the bank for clearing inspite of giving fresh cheque No 01984 on 27th april as it was cleared on 28th april.

Is it legal ?
Is there any right to harash card holders like this manner ?

Also a message was given that from TA-SBI CARD THAT THERE IS A CREDIT BALANCE OF RS -6080.45 AND THE SAME WOULD BE ADJUSTED AGAINST SUBSEQUENT PURCHASES.
Why I purchased ?
If I not purchased then what will hapend about my money ?
Do not try to fraud with the card holders other wise court will determine your path.
There fore I ask to return my extra money which was cleared by you by any means as early as possible.
And resolve the problem immediately.


SBI GOLD CARD MONTHLY STATEMENT
SBI Card

Full Name Card Number Statement Date Page
DR DILIP DAS 01 May 2009 1 of 1
Credit Limit (Rs.)
(including cash) 96000.00
Available Credit (Rs.) (including Cash) 96000.00
Cash Limit (Rs.)(as a part of credit limit) 38400.00
Available Cash (Rs.). 38400.00

PAYMENT DUE DATE
21 May 2009
* MINIMUM AMOUNT DUE (Incl.GST in Rs.)
0.00
** TOTAL AMOUNT DUE (Rs.)
0.00 C

Date Description Amount (Rs.)


Transaction for the account

18/04/2009 UNBANKABLE INVALID FEE(EXCL GST 30.90) 300.00 D
25/04/2009 FEE - LATE PAYMENT (EXCL GST 36.05) 350.00 D
27/04/2009 Pmt dishonour fee cred(EXCL GST 30.90) 300.00 C
29/04/2009 Late Fee Credit a (EXCL GST 36.05) 350.00 C
01/05/2009 TOTAL GST DEBIT FOR CURRENT STMT 18.95 D
01/05/2009 FIN CHARGE ON RETAIL (EXCL GST 18.95) 184.00 D

Transaction for card number :: 4952

28/04/2009 PAYMENT RECEIVED CHEQUE NO 019384 6283.00 C
30/04/2009 PAYMENT RECEIVED CHEQUE NO 019383 6282.00

Dr Dilip Das

I Patil Balkrishna Narayan holding an Salary Account in SBI –Dahanu Road Branch (354) My S/B A/C No-[protected] swiped my ATM cum debit card in ATM outlet of Bank of Maharashtra Ruparel College Branch Mahim/Dadar Mumbai on 2nd April 2009 for drawing rs.1000 ( One Thousand only) but machine displayed the massage unable to process.also I received the printed massage slipe.I tried repeatedly 5 times consecutively and got same massage. “Unable to process” lateron 7th April I swipoed my ATM card at SBI ATM booth at near PLAZA CINEMA Dadar for rs 1000/- twice and withdrawn rs 2000/- and drawn ministatement it was showing that Rs 3000/- has already deducted from my a/c on 2nd april ( that ia rs.1000/- three times) I complained to Branch manager BOM Ruparel Branch he advised me to contact to My A/c holder SBI Branch accordingly Ihad given written complaint to bank manager SBI Dahanu ROad Brabch with all details and copies of five massages received ‘UNABLE TO PROCESS” on 2nd April09 but till date the amount is not reverted to my account.

My grandma Sharajabai Ganpatrao Jadhav, a widow of a freedom fighter
Ganpatrao Bapuji Jadhav.
Identity card No.: 545,
P.P.O. No. POM/C/8554
SBI A/c No.:[protected]
Location: Devali, Dist- Wardha
Central & State(Maharashtra) Government Pension holder

She have not received a pension from 27/12/2006(from Last 26 months).
She entitled for Rs.6000.00 (Central Gov.)+ 500 ( State Gov.) per month
as per last receipt of pension by Nov'2006.

We had submitted thrice live certificate to you as per your guideline.
First On 30/01/2007 then 26/06/2008 & again on 10/11/2008.
Also one certificate submitted to Treasury office at Wardha in November 08.
Even after we neither received earlier pension amount nor start to get the pension.

Again did an effort on 12/02/2009 by submitting all the documents.

Request you to kindly look into matter urgently as she is very old now & required a money for her hospitalization & treatments.
Please guide & intervene in this matter.

I HAD WITHDRAW RS.500 FROM HDFC BANK ATM BY A SBI ATM. CARD NO.[protected]
WHICH IS ISSUED ON THE NAME OF MY FATHER HIRENDRA KUMAR JHA.WHEN I INSERT ATM CARD FIRST TIME AND APPLIED FOR MONEY WITHDRAW OF RS.500 A SLIP COME AND IT WAS WRITEEN THAT TRANSACTION IS INVALID...BUT SECOND TIME I GOT RS.500.INITIALY IT WAS RS.2000 BALANCE IN MY ACCOUNT NUMBERED [protected]..BUT AFTER SECOND TRANSACTION WHEN I CHECKED MY BALANCE IT WAS RS.1000 INSPITE OF RS.1500...
SO I REQUEST YOU TO PLEASE SOLVE MY PROBLEM SERIOUSLY...I SHALL BE OBLIDGE TO YOU FOR THIS.

This refers to my Sbi Tata card no: [protected] which got declined on the 30th of April, 2009 amounting to Rs.8400 although i have made a payment of Rs. 25000.00 thru sbi cheque no.893435.

As it's a sbi cheque which got cleared on the 28th April, as per my sbi bank statements, on what grounds has the bank declined my transaction on the 30th April when there should have been an available balance of Rs. 29100.00 and the transactions falls much within the credit limit of Rs.30000.00/-.

This has been a higly embarrassing situation caused due to error on part of SBI, I would like to know how SBI would compensate for the same. This incident has caused severe damage to my reputation and esteem.

If any action is not taken within 48 hours, I shall move to the consumer court and also put it up in the media.

Looking forward to hearing from you at the earliest.

Regards

Aniruddh Basu

The above mail is forwarded to AVP Customer Service : Mr. Ajay Bharti whose email id was given to me by the SBI Customer care and he is supposed to address the issue and the call center executive confirms it by saying that I will get a call back on Monday, 4th May, 2009.

Sir, I lost Maestro ATm Card No [protected] 6518 at Jaipur todayat 1930 hrs. request freeze and deactivate ATM . It was an ADD on Card issued to my wife Mrs Charanjit Kaur.

Sir this is one of my query my father has account in SBI shakur pur branch, In Feb month my father used our ATM card in Kaleva ATM near Rani Bagh He entered Rs 20000/- for withdrawl but at the same time he recieved only transection receipt but he dint get money, But shocking part was that money has been credited from his account, Immediately we launch a complaint in customer care, Customer care executive told him to launch complaint at your concern brach where your account exist. Immediately he rush to our shakur pur branch & met with Ritu, Branch manager of Shakur Pur branch, According to her Concern ATM belongs to Badali brach & she also told that they will send a complaint letter there & our money will credit in our account with in 15 days, But today almost four month has been over but no action has been taken yet. The branch people also gave us a copy of complaint letter which has been forwaded to Badali brach, We also visited at badali branch last week according to them money should transfer last monday but till day money din't credit in our account, Today i met with Mr Vineet but he is also unable to confirm any thing request your help to resolve our problem.

Dear Sir,
Sub: Procurement of new car loan from SBI
Ref: Your cibil report dated 22.4.2009,
CONTROL NUMBER: 38, 99, 20, 112
MEMBER ID: BS00013172
CONSUMER Dr. JAYANTHI MOHAN

With respect to the above, when I approached SBI for a new car loan, the cibil report evidenced buisness loan outstanding of 2, 19, 460/ as reported on 30.9.2008.

I would like the following points clarified :

1. I had procured a car loan ( NOT a Buisness loan as in your report) on 10.12.2007 from
Indian Overseas Bank(IOB)
M. K. Towers, Arcot Road
Virugambakkam Branch,
Chennai 600 092

2. This car loan has been closed by me with no dues on 6.12.2008

3. I am enclosing a scanned copy of
a letter from Chief Manager, IOB, Virugambakkam evidencing the above facts for your kind perusal, alongwith your report dated 22.4.2009

Kindly update your cibil records suitably and advise me of the same at the earliest so as to enable me to proceed with a new car loan.

Thanking You.

Yours Sincerely,
Dr. Jayanthi Mohan

Dated : 30th April 2009

I applied for a Demand draft for Rs 200.00 through Internet banking of SBI with INB Reference Number ID00066688 on 19.4.09. from my account Number[protected]. The DD was supposed to be delivered to my registered address within 5 working days. DD was not delivered till 29.4.09. I visited the Branch on 29.4.09 and contacted the concerned officials. Even after searching for over an hour the staff had no clue of the DD.
The DD was later located at the personal efforts of the Grahak Mitra, Sh Pravin Makkar.
If this is the state of efficiency of Internet Banking of SBI, the so called Beast Bank, I wonder why should we resort to Internet Banking.

I would like to draw your kind attention to the following facts;

 On 31-10-07, while withdrawing Rs.15, 000/- from the ATM counter located at SBI Main branch, Dhenkanal, due to technical defect of the ATM m/c, I could draw only Rs.12, 500/-, but Rs 15, 000/- was debited from my account.
 The matter was informed to SBI JODA BRANCH as well as to the SBI Dhenkanal Main branch by fax immediately
 In the meanwhile on 4th December-2006 my Savings Account([protected]) was transferred from Joda branch to SBI, Dhenkanal branch ([protected]).
 In the month of Jan-07, while enquiring the status of my missing amount at JODA branch, I was informed verbally that as because my account had been transferred, hence the cheque of the missing amount (Rs 2, 500/-) returns back.
 On 22-08-07 I sent one reminder to your branch in this regard, but no response I have received till date.
 On 04-02-08 I sent my 3rd Reminder in this regard to the Branch manager, JODA and a copy was endorsed to the Manager SBI, Dhenkanal Main branch

I deeply regret to inform you that till date neither I have received my missing amount (Rs.2, 500/-) nor received any feed back in this regard from SBI.

So I request to look into the matter seriously and take necessary action ;so that the missing amount can be recovered at the earliest possible

sbi adb hasanpur road 5912 a/c-no-[protected] name kiran kumari goel add-hasanpur bazar samastipur maine 19/03/2009 ko branch me internet banking user id and password ka applicetion form diya mujhe aabhi tak nahi mila branch me puchne par koi jankari nahi dete hai

Dear Sir,
My self Nishant Tripathi having salary account in SBI Madan Mohan Malviya Engineering College campus branch Gorakhpur my Account No. is “[protected]”& ATM card number is “[protected]”. Sir I want to bring this in your kind information that I was trying to withdraw Rs. 20, 000/- Dated 06/04/09 with my SBI card from the ATM Machine o[censored]nion Bank Of India (located on Cant Thane road which comes under Union Bank Civil Court branch ) but the machine was unable to process so I did not get the cash but while checking the ministatement it shows deduction of Rs.20, 000/- from my account.
For the above said matter I made awritten complain in SBI M.M.M Emgg. College Branch Gorakhpur but till date the deducted amount is not credit in my account .
So I request you to kindly look into
the matter & help me out.

Dear Sir- I have opened Current Account in State Bank Of India, Bhayander - West, Thane - 401101 in the month of Feb. 2007 in the name of M/s. Mahesh Motors. Total amount deposited was Rs. 50, 000.00
The accont was operatinal till June 2007.Because of some unavoidable cicumstances, our Company was not functioning properly. I have kept the account open by keeping minimum amount of Rs. 10, 000 as advised by Bank. In Jan. 2009, when I tried to remove the balance amount, they told me that only
rs 825 is balance on your account & rs. 9175 is deducted due to non operative of account for long time. I have told them, Bank had not send me any e-mail statement nither they have send any hard copy by post. Just for not operating for 1.5 year, how you are debitting rs. 9175 without any notice ? Their Chief Account Officer Mr. Rebello, had suggested me to visit again after 15 days, Whenever I try to see him, he always gives me some excuses, e.g. now audit is going on, come tomarrow. When I met Branch Manager, he had assured me to do some settelment in the month of April 09. On 18th April, again, when I met Mr. Rebello, he said, now reversing is impossible. When I threaten him to go to Consumer Forum, again he used the time killing tactice, come after 15 days. I want my money back with 14 % interest.

Sir,
First i got atm of sbi account holding [protected] and it is facing technical problem, so the bankers suggested to apply new atm card by paying Rs200/- as they said i have done and again i got new card but the pin which i got is not working and saying same bug as technical problem, what can i do? No body in the bank is co-operating for my problem.
plz help me

I had on 130309 submitted a letter intimating that the Savings a/c holder [protected], SK Datta Ray had expired on 050309 and that his Air Force pension be dicontinued.Further, that I as nominee registered with the Branch, be paid the balances available in his SB a/c and FDR a/c[protected]; that the Branch let me know of the formalities if any. The nominee reg.Nos recorded by the Branch are N/44/83/800 dt.190503 & N/42/396 dt 26062000.
The Chief Manager accepted my letter after noting down my Telephone/Cell Nos. with an assurance that he would verify the records and get back to me within the next 3days. It was my 3rd visit to his Office and I had requested that since nominee stood registered at their end they should not take time.
I have yet not received any telephonic call nor written advise from the Branch.

I am being constantly harassed by SBI Cards & Payments Services Pvt Ltd for Card due payment and hence it is causing me great distress.

I had repeatedly mailed them my concerns regarding this Card Account and in spite of repeated requests of ‘timely’ account statements there have been many occasions where the account statement was not even delivered.

Since we have not received the account statement in advance of the due date it is but natural to make late payments and any late fee charge is unwarranted. Please note that tracking a card account online is of least priority for me as I have other commitments and these concerns had been voiced well in advance when this card was in its operative stage.

I have also communicated that if there is anything due to be paid apart from the below mentioned headings I will be more than glad to clear it. As per my understanding, there is nothing due apart from these unwarranted charges.

FEE – Late Payment (EXCL GST 43.26)
FINANCE CHARGES (EXCL GST 50.31)
TOTAL GST DEBIT FOR CURRENT STMT

However the company is still resorting to coercive measures and sending repeated notices for these unwarranted charges.

Please find a scanned copy of the Demand Notice that I have recieved from R Narayanan & Associates on behalf of M/s SBI Cards & Payments Services Pvt. Ltd.

Details :
Card Account Number :[protected]

Sir/Madam

Myself Mrs.Hazel D'cruz is a Railway pensioner since 1996, PPO No WR/41818/489212 dtd 14/05/1996.At present I am having A/C No [protected] at State Bank of India Kabir Chowk Sabarmati Branch(1032).Brief of my case is as under:

I was residing in Kerala and now I am residing at Ahmedabad accordingly I had submiited an application to SBI KANNUR branch(0822) for tansfer of saving & pension account to Ahmedabad Kabir Chowk Sabarmati Branch.At present my saving account has been transferred but my pension account has not been transferred.
On the foremost I had approached the Manager of SBI Kabir Chowk branch to submit my life certifictae in the month of October-08 who did not tell me about the above problem.After several personal meetings and correspondences I was directed to meet the Asst Manager CPPC-Ahmedabad who then told me that my pension account has not been transferred from CPPC Trivandrum-Kerala to CPPC-Ahmedabad.Further it is to state that due to delay in above transaction I have not received my pension .Being a pensioner I am finding difficulty to manage, as such it is requested to please look into the matter and advice what has to be done in this case as no proper reply to my problem has been received till date.

I am having saving bank account in State Bank of India, Antop Hill Branch, C-19/13-14, SBI Officer Quarter, Kane Nagar, Antop Hill, Mumbai – 400 037. Regarding transaction of Rs. 5000/- which is debited in my account as showing as withdrawn from ATM at GHOD NADHI, SHIRUR, PUNE. But I don’t have any idea about this transaction I never gone there and never no about this place. As well as I am keeping my ATM card always with me only and no body know the password of the ATM. I have submitted to Antop Hill Branch 1st letter dtd.24th January 2009 & reminder letter dtd.27th January 2009. But Till date I have not received single response from the branch.

Respected Sir,

I am mayank goyal.3.5 month before I lost my debit card of SBI, at the same day I was blocked that.I went to my branch to reissue my ATM card . 26th of march they send my card by speed post to my address. As SBI Call centre, In absence of me, that post was returned.But now nobody know that where is my ATM card/speed post. When I call to My branch they reffered me to call centre, and If I call to call centre they reffered me to branch and speed post department.

So my request is please tell me that what should I do, please do something.

My speed post no is EY[protected] IN.
My Branch is in cetrum plaza, sec-51, Gurgaon, Haryana
Mayank Goyal .
Mobile-[protected], New Delhi-19