State Bank of India [SBI] Complaints & Reviews

find out the account in which money transfer

Dear Sir/Madam, After several follow up from Yes Bank customer care (1800 2000), they replied that opposite bank SBI refused to give money return in my account. Attaching you all email chain from yes bank emial id is [email protected] and [email protected]. I am also showing reply from there end. Greetings from YES Bank Ltd. This is further to your concern posted on twitter. At the outset we regret the unintended inconvenience caused to you. We wish to inform you that we are investigating the matter with the concerned department on priority and we request you to allow us five working days to revert to you in this regard. Please note the reference number of your complaint is CS180417002115. In case you need any further assistance, we request you to kindly get in touch with us through our YES TOUCH Phone Banking numbers listed below. Thank You Sincerely, Krishnamurthy A Office of Head Grievance Redressal YES Bank Dear Mr. Singh, Greetings from YES Bank Ltd. This is further to our mail. With reference to your concern regarding the cash not dispensed for INR 5000/- at other bank ATM on April 02, 2017, we inform that we have raised a chargeback with the Acquiring bank for the said transaction on April 03, 2017. However, the Acquiring bank had rejected the chargeback on April 10, 2017 stating successful transaction. Based on your representation, we have raised second level chargeback (Pre-Arbitration) for the disputed ATM transaction, on April 18, 2017. However, the Acquiring bank had again rejected the chargeback on May 11, 2017 stating successful transaction and providing valid ATM logs for the disputed transaction. Hence, we regret our inability to credit the disputed amount to your account. Further, we inform that we have raised a request for CCTV footage of the disputed transaction from the Acquiring bank, however, we haven’t received the ATM CCTV footage in order to validate your dispute. Hence, we request you to raise your concern with the Banking Ombudsman for further investigation. Please let us know if you require any further information / clarification in this regard. We thank you for banking with us and look forward to your continued patronage. Assure you best of our services. In case you need any further assistance, we request you to kindly get in touch with us through our YES TOUCH Phone Banking numbers listed below. Thank You Sincerely, Krishnamurthy A Office of Head Grievance Redressal YES Bank