| Address: Lucknow, Uttar Pradesh, 226004 |
| Website: SBI,AISHBAGH,INDIA |
Dear Sir,
I want to tell you that this is my sixth or seventh time that i was in the state bank of india, aishbagh, Lucknow since holi.
The matter is, i have have forgotten my rupay card pin so i had try it to generate through my registered mobile number but it was failed the pin was not generated. After that i tried to generate through SBI ATM machine but the result was same. After all method of regeneration of pin, i had visited to my homebranch (SBI), the manager of the bank asked for written application, i had given that, but result was same. Again i visited to bank they again asked for the application, i had given it, but the result was same. This process continues for 3-4 times but result was not good. Finally, i again visited to my homebranch(SBI) And i asked to the manager for the new ATM card and i also asked for surrendering the old card. He said, you have no need to surrender the old card just give me the application for new card with photo, i had given it. But after applying new ATM card, i waited near about two week but still i have not got the ATM. so today(12may2017)i again visited to the SBI BANK, they again asked for the new application for applying ATM card. I had again given the new application but they have not submitted it because i don't have a pan card.
So sir, i am very tired of this state bank service because i am unable to withdraw my own money.
I have also attached today's document that bank rejected it(with stamp).
Please do the good.
Thank you
State Bank of India [SBI] customer support has been notified about the posted complaint.
I have received a phone call from a mobile number [protected] and [protected] on 12.5.2017, stated that they are calling from SBI Master/Visa credit card section.They had also accurately mentioned my name and Credit card number.They said my credit card has blocked due to that the card has not been used till now from the card is issued.To resolve this, a new card will be issued and the limit will be transferred to the new card.They asked for an OTP which will be received to the registered mobile for transferring the limit to the new card.I have also trusted the call because the above details said by them is 100% correct.I have realized that my card has misused after I noticed Rs.14994.50 is in unbilled transaction in the credit card statement in net banking on the same date .The transaction details are mentioned for your kind reference.
1.Transaction ID#003578 12/05/2017 IDEA CELL-BILLDESK MUMBAI IN 4, 997
2.Transaction ID#003936 12/05/2017 IDEA CELL-BILLDESK MUMBAI IN 4, 999
3.Transaction ID#004660 12/05/2017 IDEA CELL-BILLDESK MUMBAI IN 4, 999
Still I am shocked that how could they knew my name, credit card number, mobile number and the detail that I have not used my credit card so far which is so confidential maintained at your end.
So I Kindly request you to investigate the issue and charge back the misused transaction to get a new credit card.
Kindly do the needful.