State Bank Of India [SBI] — fraudulent transaction on my account

Dear Sir/Madam,

I am writing to inform you that I have been a customer of the State Bank of India, Ashti Branch (SBIN0002483), since 2012. My account number is [protected], which I have been using regularly. On 03/05/2023, Rs. 20, 000/- was fraudulently withdrawn from my account via SMS. On the same day at 6:25 pm, I received a notification on my mobile number [protected] regarding this transaction.

I visited the branch the following morning, 04/05/2023, and reported the fraudulent transaction. It was communicated to me that the transaction was conducted using the ID of Sachin Pokale from the Customer Service Center of the State Bank of India. Despite my prompt reporting, I have not received a satisfactory response from the bank as of today, 31/05/2024, a full month later.

As a customer, I placed my trust in the State Bank of India for my financial transactions. The bank holds full responsibility for the security of my deposited funds. It is imperative that the bank investigates the transaction, identifies the person responsible for the fraud, and takes appropriate action. The sum of Rs. 20, 000/- is a significant amount for me, and I request its immediate reimbursement to alleviate my financial distress.

The unauthorized transfer of such a substantial amount without my consent constitutes a clear case of fraud. Despite repeated visits to the Ashti branch, I have not received any assistance or resolution.

I kindly request that you investigate this matter promptly and take necessary action to address this fraud. If the amount is not returned within the next two days, I will be compelled to escalate the matter to the Hon. District Court and relevant customer service forums.

Thank you for your prompt attention to this serious issue.

Yours sincerely,

Shankar Dhonde