State Bank Of India [SBI] — IMPS fund transfer is pending

Address: 464672

Website: www.sbi.co.in

I have made IMPS transfer of Rs.3000/- from my SBI Account - [protected] to Central bank of india account on 4th of March and transaction id reference no. is FA13684570. Till today the online transaction status is showing pending .Neither the amount got credited in Central bank of india account or back to SBI account. I contacted the customer care and the said they cannot help on online transactions and it will take 7 days for the money to be returned. The online status says failed IMPS transaction will be credited in the next day but there is no update till now. I request you to kindly provide me a resolution as i have no hopes on the SBI customer care and my home branch for the resolution. Please do the needul at the earliest in this regard.