State Bank Of India [SBI] — Mobile banking app malfunctioning. No response.

Complaint against
SBI
State Bank of India
Mumbai

My account
[protected]

SUBJECT
Malfunctioning of their app YONO
Not showing any Meenu or icon to initiate the app through biometric fingerprint process.

Complaint email to SBI followed by reminder as follows but no response by SBI.

We have pointed out in our previous that is your yono app, the option to initiate the app through fingerprint is not visible. What's wrong with your app? We have uninstalled the app and reinstalled twice the app but it remains without the option of biometric startup while on the other hand it has successfully recognised and registered our finger print. Two Screenshots it is reference to prove the malfunctioning of your app have already been sent to you I love without grievance in the last email. Resolve it quickly by deputing your representative to our home capable to resolve it as per the RBI rule to provide home service to the doorstep to see senior citizens.
RK Agrawal

Attached 2
As above