State Bank Of Mysore — deduction of amount

Account name : mr. Dhanush m b
Date : 10 may 2018
Account number :[protected]
Account description : sbchq-gen-pub-ind-nonrural-inr
Branch : pj extn davanagere
Ifs code : sbin0040361
With respect to above subject, i booked a ticket in abhi bus app and made a payment of 1014rs on[protected]. But after i enquired about that with abhi bus people got that the amount was debited from my account but it is not credited
To their account so now i'm registering a complaint to get a solution from you people. The transaction id is "to transferupi/
[protected]/[protected]@axisbank"
And they replied like this"please be informed that your transaction with order id ob37035727ja was unsuccessful and abhibus has not received amount against".