State Bank Of Travancore — I am complaining about my money loss by debit card purchase

Address:

Kollam, Kerala, 691002

Date of the incident-10/12/2016
Client no (Nairs hospital)-[protected]
This incident happened in nairs hospital while iam taking the entry card (Rs125/-). I was not having the money so i told them to take debit card. They have swiped twice and then they told some error happened in there swiping machine so they cant take debit card but my 125 rs gone and i got message but they are saying they didnt get any money
If they didnt get i need to refund that money