[Resolved]  Stayclassy.in — The order has been in pickup rescheduled for the past 2 weeks

I have ordered a custom watch( order ID: 4815519) on 4th June 2023. They have mentioned it will be delivered in 5 to 9 business days. But the order has not even been dispatched. I continously tracked the order using track your order page and the status changes between pickup rescheduled and pickup exception continuously. I have mailed the customer care and they said you have to wait for atleast 9 days. They even mentioned that the order will be dispatched by today or tomorrow in the mail received on 8th june.It's been more than that now. I have also called the customer care. They said that we will prioritize your order. But till now no improvement!! Will I get my product
P.S I have made the payment of Rs. 319 which is understood since they have only prepaid options
Attaching the mail i sent and the response received