[Resolved]  Stayzilla — Bad Service

Address:

530011

On Jan 26 there was a proposal for making a reservation at Hotel Shivam International, Deoghar from your end. Later someone contacted me on phone regarding the booking and I put forward my points to be clarified and as there was no reply I put in a mail as at (2). In that I clearly asked three points-Availability of lift, Availability of western Toilet and supply of power to Elevator & A/C on 24 hour basis. Since as reply to my mail Madam Parameswari | Email Support Executive | Emp. ID: SZ00953 clearly stated as in ( 3) that a generator is available which implies that the hotel has power backup for lift as well as A/C
As you can see from the checkout receipt given by the hotel as at ( 7 ) I have checked in at 8-12-10 PM on 6/5/2016 and checked out at[protected]PM on the same day. In the copy of the receipt I signed with the hotel I clearly stated reasons for early checkout
At the earliest opportunity I got I sent a mail on 9/5/2016 as at ( 4 ) to [protected]@stzilla.com. As there was no reply I followed with my other mails as at ( 5 ) & ( 6 ) on 4/6/2016 to [protected]@styzilla.com.
For all the communications and efforts to reach Styzilla on phone & mails from 6/5/2016 there was no response from Styzilla leaving aside the core issue of the complaint I made.
It is when I came across the facebook page of Styzilla on 24/6/2016, I posted my query and then this follow up from your end.
My points to you
1. How did the hotel allow check in without collecting the balance amount as per booking pass if they are genuine in their deal?
2.When the hotel is under renovation with availability of limited facilities why it was not disclosed to you at the time of confirming booking.
3.Avilability of generator means just having one installed at their premises are to have one when there is power shutdown.
4.If the problem was there, the manager should have told me that it is not possible for him to provide lift and A/C, I would not have checked in and gone for another hotel without wasting my time. You could imagine the inconvenience when I landed at that place with 2 ladies after having made elaborate planning in booking in advance with you.

5. How is that none of your contacts by phone or mail were unavailable to avail of the money back guarantee given by you if the guest is not satisfied with the hotel.
In the least for the inconvenience caused to the guest, the hotel and on its behalf the Styzilla should apologize and arrange for immediate refund of the money collected from me.
If you need further clarifications please call me or mail me, but please see that the refund is made. Kindly note that if you see my bookings page of mine I have made 5 bookings for the month of May 2016 which I used except this one.
Thanking you and regards