Stayzilla Customer Care
Stayzilla
Customer satisfaction rating: 86%
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COMPLAINTS

Stayzilla Customer Care

Stayzilla

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Address
Durgabai Deshmukh Road, R. A. Puram
Chennai
Chennai District
Tamil Nadu
India - 600028

Customer Care Phone Numbers and Contacts


Fax:
Fax:
+91 44 4234 8224
+91 44 4234 8223

Customer satisfaction rating
86%
Complaints
96
Pending
85
Resolved
82
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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Stayzilla Customer Care related pictures (17)

Stayzilla Complaints & Reviews

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Stayzilla — Refund not received after canceled the booking by host

 sunnyshailendra on Apr 11, 2017
I Had Booked a hotel through Stayzilla on 12th Dec'16 id is 1506232-2470-1481471465 .Made advance payment of Rs 2470. After few days the booking got cancelled by the host authority. Stayzilla notified that full refund has been initiated and it'll take 3-4 business days. Today is 10th April. I tried calling their so called customer support. Apparently all the provided contacts are false. Mail ids are also false. No wonder, they are non-responsive in their Facebook page. And as it seems this happens very frequently with numbers of people. Now I am finding lots of similar complaints registered against...
Complaint comments  Read comments Complaint category Other

Stayzilla — Regarding online registration of hotel

 Hotel Madurai on Mar 15, 2017
Dear sir/maam
Greeting from hotel madurai udaipur (Raj).
Sir i am ronak rajpal having hotel in udaipur (Raj).
We have to register our hotel online in your stayzilla for online room booking facility
So please fullfill the requirement as we are waitting for you.& your customer care number is not working
=
Thanks and regards
Hotel madurai
+91 9461547397
Stay with happiness...
Opp. Icici bank, behind state bank of india, hotel street, udyapole,
Udaipur, rajasthan, pincode-313001
Email:- hotelmaduraiudaipur@gmail.com
Complaint comments  Read comments Complaint category Hosting & Web Design

Stayzilla — Non refund of booking amount

 Birpal Singh Cheema on Mar 7, 2017
Reference- booking id 95412223341487829546
this complaint is regarding booking made by me on 23 feb 2017, for booking of homestay at ooty.
i had made advance payment of rs.700 for booking of homestay at ooty from 24 feb to 26 feb 17.
however my booking was cancelled due to non availability of rooms.
i was informed about this through SMS and email and assured of refund.
bur till now as on 7 mar 17 refund of rs. 700 has not been made
also there customer care numbers and emails are not working
a very poor response from the company...
Complaint comments  Read comments Complaint category Travel & Vacations

Stayzilla — Refund not done

 Ashwin Kumar R on Mar 1, 2017
For Booking Id: 591060-706-1484074831 and
Booking Id: 591060-800-1483361205 i have not received the refund in my bank account, when i try email to their cutomer care i got the below error.

Your message wasn't delivered to assist@stayzilla.com because the address couldn't be found. Check for typos or unnecessary spaces and try again.

Can you please tell me the bank transaction details if you had initiated from your end....
Complaint comments  Read comments [4]Complaint category Travel & Vacations

Stayzilla — Stayzilla is fraudulent [Resolved]

 Sarbojit Roy on Mar 1, 2017
Booked a hotel through Stayzilla on 20th Feb'17. Made advance payment. On next day the booking got cancelled by the host authority. Stayzilla notified that full refund has been initiated and it'll take 3-4 business days. Today is 1st Mar. I tried calling their so called customer support. Apparently all the provided contacts are false. Mail ids are also false. No wonder, they are non-responsive in their Facebook page. And as it seems this happens very frequently with numbers of people. Now I am finding lots of similar complaints registered against this fraud company. I wish I had known this before....
Complaint comments  Read comments Complaint category Travel Agents

Stayzilla.com — Fraud Booking hotel by www.stayzilla.com ( hotel Central Central Nirvana Resort Darjeeling

 Sanjeebmallick on Feb 27, 2017
We have booked hotel - Central Nirvana Resort Darjeeling ( 23April – 26 April ) for 2 rooms through stayzilla on ( 23rd Nov ) and pay 30% advance . The stayzilla/hotel has been confirmed my booking on (date ) by email . On (27th Feb ) I received SMS for booking has been canceled and amount will transfer to bank however I didn’t send any request for cancellation, It really strange why it has been canceled where I didn’t send any request for cancellation . We called hotel for why it has been canceled but they told stayzilla.com didnt book any hotel by our name ( Tanmoy chandra ) . Now hotel...
Complaint comments  Read comments Complaint category Travel & Vacations

Stayzilla — Booking cancelled but no refund so far.

 pavankumarj005 on Feb 23, 2017
I made a booking for my family at Seema Holidays Guest House Candolim, and paid Rs 1500. But the hotel people had cancelled due to unavilabity of rooms, so made booking cancelled. The stayzilla acknowledged with following reply

"Hello Pavan,
Cancelled On 31st Dec 2016
Unfortunately, I am unable to accommodate you at this point of time. Stayzilla has initiated a 100% refund of the amount paid by you."

Refund Details
Booking ID: 1542639-1500-1483111779
CHECK IN: 8 JAN Sun, 12:00 PM
CHECK OUT: 9 JAN Mon, 10:00 AM
Standard...
Complaint comments  Read comments Complaint category Travel & Vacations

Stayzilla — Booking not confirmed to the hotel [Resolved]

 Rachana Kanojia on Feb 15, 2017
My booking Id is 1559238-8236-1486136167I booked a resort with stayzilla in manali which is white stone i spoke to the hotel people however they said stayzilla has not sent them a confirmation email yet i have already made a payment of 2470 and the money is been detucted there is no customer care number as well even the hotel owner is damn frustrated with stayzilla. I will nvr recommend stayzilla to any one in future. If u people cannot confirm the hotel kindly refund the money back......
Complaint comments  Read comments Complaint category Travel & Vacations

Stayzilla — Confirmation not done by stayzilla [Resolved]

 Rachana Kanojia on Feb 7, 2017
My booking Id is 1559238-8236-1486136167I booked a resort with stayzilla in manali which is white stone i spoke to the hotel people however they said stayzilla has not sent them a confirmation email yet i have already made a payment of 2470 and the money is been detucted there is no customer care number as well even the hotel owner is damn frustrated with stayzilla. I will nvr recommend stayzilla to any one in future. If u people cannot confirm the hotel kindly refund the money back....
Complaint comments  Read comments Complaint category Airlines

Stayzilla — Stayzilla not refund my cancellation booking. [Resolved]

 sunath on Jan 17, 2017
I was cancel my booking ID 1464881-217-1478490857 (28 Nov 2016) before 15 days on booked date due to sickness. first call to stazilla for cancellation, but representative told me that the money is already transfer to to the hotel so talk to hotel regarding this and they will be refund your money from there. then i talk to Hotel, they confirm my cancel booking and refund made on my next visit on 28 December 2016, i was booked an other room on 28 Dec to 29 Dec 2016 (Booking ID 1464881-434-1475683204). When i was there on 28 Dec 2016 they simply ignore and tell me refund should be back to stayzilla...
Complaint comments  Read comments [1]Complaint category Other

Stayzilla — 7 days over not get any refund

 Imtaiz Ahamed on Jan 10, 2017
7 days ago i cancel my below booking ids sill i dont get any refund. they tell me its banking process its may be take more and more days please help me its rs :59000 is blocked for 15 days i have a cancer pasint i need money for his treatment
booking ids:

1541622-12000-1482978216
1491634-45000-1482894826
1491634-2000-1482893957...
Complaint comments  Read comments Complaint category Travel Agents

Stayzilla — Booking cancellation but no refund so far. [Resolved]

 D Praba Karan on Jan 4, 2017
I made a booking for my friends family at KV Residency, coimbatore and paid Rs 2453 in advance. But my friend canceled his trip, so made booking cancelled. The stayzilla acknowledged with following reply

''You have cancelled your Booking at Kv residency from 31st Dec 2016 to 1st Jan 2017.

Stayzilla will process your refund in accordance with the Free Cancellation Policy chosen by your Host. You will get a mail containing your refund details within 24 hours. Call Stayzilla Assistance at 080-33286000 if you need any help.''
Booking Details Booking ID 400588-2453-1483093418
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Stayzilla — Booking Confirmation failed [Resolved]

 sahil_goyal on Dec 31, 2016
Hey
First, I have done booking from your website. My booking id is 1542330-2071-1483097758. But the confirmation is not done by the hotel authorities. I have done payment of Rs 2071 . The amount has been deducted but the confirmation got declined. I didnt get the refund yet. Secondly there is no customer care number provided on your website where I can directly deal with any of your members and get a clear confirmation. Please tell your any executive to get in touch with me andfor better clarification.
Kindly overlook my issue and refund my amount that has been deducted as soon as...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Stayzilla — Refund [Resolved]

 deepak g2206 on Dec 29, 2016
I made booking on 19th Dec 16 for Goa hotel JES GUEST HOUSE Near Milagres Chapel, Beach Road, Majorda, Salcete, Salcete, Goa 403713
from stayzilla so I booked hotel as per stayzilla instructions I paid my money 14118/_on 19 itself I got message once after I made payment hotel cancelled our booking as they don't have rooms available all other websites showed it's not available the only website was showing available was stayzilla I called up stayzilla team immediately they said they will initiate my refund on 19th which they dint do they dint send any email or message saying refund has been...
Complaint comments  Read comments Complaint category House, Apartment Rental

Stayzilla.com — Amount taken by Stayzilla but accommodation not available

 Aatifa Abbas on Dec 22, 2016
Refer booking ids : 678582-5067-1465462867 and
678582-3645-1465497300.

Stayzilla had cancelled my these bookings for 11-12th june, 2016 at sugati beach resort, diu and cidade de diu, diu.

The said booking was done at stayzilla.com displayed price on the portal. Based on this booking, when i was traveling with family to my destination (I. E. Diu), i received a call from them that the said booking is denied and they asked higher price for the room. I do not know how do they function and how many people they cheat daily with their such futile and untenable statements....
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Stayzilla — Hotel room booking

 ramkumargupta04041973 on Dec 18, 2016
I was booking for book for date 18th and 18 dec for ratan hotel, warangal ( Telangana ) through icici debit card. Bank details.

Bank name : icici bank
BRANCH:- chandni chowk, Delhi
Account no : 639201053455

Ifsc code : ICIC0006292

Money has been deducted twice for online booking charge and room charge. Ie Rs1114 but webpage was redirecting to company site may be for giving confirmation of book. But webpage was hung status.

Can you please refund my total amount money Rs 1114. as soon as possible.

Regards,
Complaint comments  Read comments Complaint category Other

Stayzilla — Fraudsters 420 ota [Resolved]

 Silver Bell on Dec 17, 2016
I would like to suggest every hotelier here that this ota is nothing but a fraud 420 firm who will keep on sending reservations to yoy until you ask payments from them and when you will do so they will start barging time that it will be done tommorow thn again tommorow and suddenly they stop reverting you back and you will be left mouth shut watching your accounts how much bad debts you have suffered from these type of fraudsters. Beware people beware don't even think of being their travel associate...
Complaint comments  Read comments Complaint category Travel Agents

Stayzilla — Refund of rs 9612/twice transaction happened on 29th november [Resolved]

 yrspwn on Dec 16, 2016
Hi, i have called customer care no banagalore 4-5 times and dropped email on assist@stayzilla.com but no one is responding. Please refer my email below and do the needful and start from bottom part of email.

Pawan kumar.

10:58 am (1 hour ago)

To stayzilla, info, yogendra, yogendra, kartik3182, kartik003
Dear manasa,
Please refer the screenshot below of my card statement and still i am waiting refund of 2nd transaction of rs 9, 612 rs. I had send too many email but did not get any response from last 3-4 days.
Its now more than 13...
Complaint comments  Read comments Complaint category Other

Stayzilla — Money deducted from bank but no confirmation screen app [Resolved]

 Amarita Dhateria on Dec 8, 2016
I was booking for book for date 11th and 12 dec for om lake resort, goa through hdfc netbanking. Bank details.
Bank name : hdfc bank ltd

Account no : 05011610165631

Ifsc code : hdfc0000501

Money has been deducted twice for online booking charge and room charge. Ie 403.34 rs and 839.00 rs but webpage was redirecting to company site may be for giving confirmation of book. But webpage was hung status.

Can you please refund my total amount money 1242.34 rs as soon as possible.

Regards,
Amarita dhateria
9769577844...
Complaint comments  Read comments [1]Complaint category Banks

Stayzilla — No refund of money

 Beth Mc on Dec 7, 2016
I am Michael from Australia.
I booked 4 nights accomodation at a hotel through online Stayzilla website on 11th October. Despite Stayzilla advertising the rooms online, they were not even available and the next day Stayzilla cancelled the booking. Stayzilla advised us that they initiated a refund to me but they have kept my money.
I have never received a refund.
I have called and emailed Stayzilla many times and each time they make an excuse but the money is not refunded to me.
I would like Stayzilla to do the honest thing and refund my money....
Complaint comments  Read comments [3]Complaint category Travel & Vacations

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