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Stayzilla Complaints & Reviews

4.3
Last updated Apr 16, 2019
Complaints 100
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Stayzilla reviews & complaints(100)

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S
sathyakala murugesan
from Mumbai, Maharashtra
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Address:(SRINAGARCOLONY), TELANGANA, 500015
Website:BSNLCG LOVE PATHSHALA PACK UNSOLICITED

I have been using bsnl since long. On 13th april 2019 received sms thanking for subscribing to love pathshala and charged rs.5/- on 15th april i called tollfree no.155223 to unsubscribe and was confirmed as unsubscribed but was charged rs.5/- even on toll free use. Today i. E 16.04.2019 i received a sms that love pathshala is renewed for 3 days for rs.5/-
Please stop harassing me with unnecessary, unsolicited pack of music service. Stop immediately this torture of controlling my prepaid bsnl recharge amount for promoting your useless pack or i will have to port my number to save my money and mind. Please refund the amount so far debited and
Urgently stop sending love pathshala pack and charging me.
Stayzilla customer support has been notified about the posted complaint.
I went to the nearest BSNL office and gave my complaint regarding unsolicited Love Pathshala pack eating away my prepaid balance.

The lady-in-charge was very courteous and within a minute she deactivated the said pack. Matter is Resolved.

Thank you BSNL.
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    A
    Atharv residency
    from Nandura, Maharashtra
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    Address:Sindhudurg, Maharashtra, 416812

    Dear Sir / Madam
    Greetings from Atharv Residency
    I want to register my residency on your stayzila for online booking...
    Please fulfill our requirements and do the needful. Waiting for your valuable reply
    Warm Regards
    Team Atharv Residency
    Address
    A/P Oros, behind Bhawani temple, tal-Kudal, Dist-Sindhudurg, State -Maharashtra
    Pin No -416812 ...
    Stayzilla customer support has been notified about the posted complaint.
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      N
      Nabil khan
      from Nashik, Maharashtra
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      Address:Raigad, Maharashtra, 402401

      Dear sir,

      Greetings,

      I want to register my hotel for online booking facility to your stayz villa hotel,

      Waiting for your reply, my hotel details ass follows:

      Name anjum holiday home (Family hotel)

      Address: street: darbar road,
      City : murud janjira
      Dist: raigad
      State: maharashtra, pincode: 402401, india.

      Thanks & regards
      Proprioter: nabil sambulkhani
      Contact: [protected]
      Email: [protected]@gmail.com.
      Stayzilla customer support has been notified about the posted complaint.
      Dear Sir / Madam
      Greetings from Atharv Residency
      I want to register my residency on your stayzila for online booking...
      Please fulfill our requirements and do the needful. Waiting for your valuable reply
      Warm Regards
      Team Atharv
      Address
      A/P Oros, behind Bhawani temple, tal-Kudal, Dist-Sindhudurg, Maharashtra
      Pin No -416812 ...
      Atharv residency's reply, Sep 15, 2018
      Mob No 9421626966
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        R
        Ravikrishna Mynampati
        from Chennai, Tamil Nadu
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        Address:Bangalore, Karnataka, 560066
        Website:www.stayzilla.com

        Refund status booking id:[protected][protected]

        Hi

        I had booked 2 rooms in vadarevu in the month of february.

        Response from stayzilla:

        Unfortunately, i am unable to accommodate you at this point of time. Stayzilla has initiated a 100% refund of the amount paid by you.
        Do get in touch with stayzilla at[protected] if you need any help.
        Apologies for the inconvenience caused.
        Regards, your host, bhavani

        Because there was no room available my booking is cancelled by the hotel on 3rd feb 2017.

        Till now i have not received my refund after 5 month

        How many days more you will take for refund.

        Booking id:[protected][protected]
        Stayzilla customer support has been notified about the posted complaint.
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          S
          sunnyshailendra
          from Rahimatpur, Maharashtra
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          Address:Pune, Maharashtra, 411027
          Website:www.stayzilla.com

          I Had Booked a hotel through Stayzilla on 12th Dec'16 id is[protected][protected] .Made advance payment of Rs 2470. After few days the booking got cancelled by the host authority. Stayzilla notified that full refund has been initiated and it'll take 3-4 business days. Today is 10th April. I tried calling their so called customer support. Apparently all the provided contacts are false. Mail ids are also false. No wonder, they are non-responsive in their Facebook page. And as it seems this happens very frequently with numbers of people. Now I am finding lots of similar complaints registered against this fraud company. I wish I had known this before. These people are big time cheaters as it seems.
          Stayzilla customer support has been notified about the posted complaint.
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            H
            Hotel Madurai
            from Udaipur, Rajasthan
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            Address:Udaipur, Rajasthan, 313001
            Website:www.hotelmaduraiudaipur.com

            Dear sir/maam
            Greeting from hotel madurai udaipur (Raj).
            Sir i am ronak rajpal having hotel in udaipur (Raj).
            We have to register our hotel online in your stayzilla for online room booking facility
            So please fullfill the requirement as we are waitting for you.& your customer care number is not working
            =
            Thanks and regards
            Hotel madurai
            +91 [protected]
            Stay with happiness...
            Opp. Icici bank, behind state bank of india, hotel street, udyapole,
            Udaipur, rajasthan, pincode-313001
            Email:- [protected]@gmail.com
            Web url:-www.hotelmaduraiudaipur.com
            Stayzilla customer support has been notified about the posted complaint.
            Dear Sir/Madam

            Warm greetings from Stellar Dechen & Palmo

            We want to register our new hotel in your site.
            Can you help us for new hotel registration.

            Thanks & Warm Regards,

            Stellar Dechen & Palmo Hotel
            Mg Marg, N.H -10,
            Opp : Sikkim Police Head Quarters,
            Gangtok-737101, East Sikkim
            email: [protected]@stellarhotels.co.in
            www.stellarhotels.co.in

            Ph:+[protected]

            Prashant Soni (Director)) : +91 [protected]
            Deokar Gurung (Manager): + 91 [protected] / [protected]
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              B
              Birpal Singh Cheema
              from Bengaluru, Karnataka
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              Address:Ernakulam, Kerala, 682004
              Website:stayzilla.com

              Reference- booking id[protected]
              this complaint is regarding booking made by me on 23 feb 2017, for booking of homestay at ooty.
              i had made advance payment of rs.700 for booking of homestay at ooty from 24 feb to 26 feb 17.
              however my booking was cancelled due to non availability of rooms.
              i was informed about this through SMS and email and assured of refund.
              bur till now as on 7 mar 17 refund of rs. 700 has not been made
              also there customer care numbers and emails are not working
              a very poor response from the company
              Stayzilla customer support has been notified about the posted complaint.
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                A
                Ashwin Kumar R
                from Thiruvananthapuram, Kerala
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                Address:560102
                Website:www.stayzilla.com

                For Booking Id:[protected][protected] and
                Booking Id:[protected][protected] i have not received the refund in my bank account, when i try email to their cutomer care i got the below error.

                Your message wasn't delivered to [protected]@stayzilla.com because the address couldn't be found. Check for typos or unnecessary spaces and try again.

                Can you please tell me the bank transaction details if you had initiated from your end.
                Stayzilla customer support has been notified about the posted complaint.
                With reference to your order id[protected][protected] dated 10-Jan-17, hotel Eleplanyt court thekkady booking canceled on 23-Feb-17.

                Now booking not available, how can they cancel at end moment while my entire tour booking done
                Hello,

                I had booked Homestay through STAYZILLA the booking is cancelled. They promised 100% cash back but till now I didn't receive any money from them.My
                Order ID[protected][protected]. Please take necessary action.

                Thank you
                Bhushan.K.K

                Till now I didn't received any money from them.. or even a reply..
                Bhushan Kancherla's reply, Mar 5, 2017
                Got My Refund .. Thank you very much.
                Thank you Stayzilla, I got my refund. We are sorry that you had shutdown. We hope it will be back.
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                  S
                  Sarbojit Roy
                  from Kanpur, Uttar Pradesh
                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                  Website:www.stayzilla.com

                  Booked a hotel through Stayzilla on 20th Feb'17. Made advance payment. On next day the booking got cancelled by the host authority. Stayzilla notified that full refund has been initiated and it'll take 3-4 business days. Today is 1st Mar. I tried calling their so called customer support. Apparently all the provided contacts are false. Mail ids are also false. No wonder, they are non-responsive in their Facebook page. And as it seems this happens very frequently with numbers of people. Now I am finding lots of similar complaints registered against this fraud company. I wish I had known this before. These people are big time cheaters as it seems.
                  Mar 2, 2017
                  Complaint marked as Resolved 
                  Got my refund today. Piece of advice for Stayzilla team. You genuinely need to make your service better and reliable. Try to get problems resolved before facing harsh words from customer end. Thanks.
                  Stayzilla customer support has been notified about the posted complaint.
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                    S
                    Sanjeebmallick
                    Report
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                    Address:Chennai, Tamil Nadu, 600028
                    Website:www.stayzilla.com

                    We have booked hotel - Central Nirvana Resort Darjeeling ( 23April – 26 April ) for 2 rooms through stayzilla on ( 23rd Nov ) and pay 30% advance . The stayzilla/hotel has been confirmed my booking on (date ) by email . On (27th Feb ) I received SMS for booking has been canceled and amount will transfer to bank however I didn’t send any request for cancellation, It really strange why it has been canceled where I didn’t send any request for cancellation . We called hotel for why it has been canceled but they told stayzilla.com didnt book any hotel by our name ( Tanmoy chandra ) . Now hotel rate is high and stayzilla.com just doing fraud booking and refund it .

                    As a consumer they are taking money as false booking and refund . Now current condition hotel has been less room and price is too high due this fraud Booking

                    Need help to resolve this issue

                    Thank
                    Sanjeeb Mallick ( [protected]@yahoo.com)

                    Stayzilla

                    Chennai (Registered Office)

                    Inasra Technologies Private Limited
                    K 22, 7th Floor, Swathi Towers (Habib Complex),
                    Durgabai Deshmukh Road, R.A.Puram,
                    Chennai - 600028
                    Stayzilla customer support has been notified about the posted complaint.
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                      P
                      pavankumarj005
                      from Bengaluru, Karnataka
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                      Address:Kolar, Karnataka, 563130
                      Website:www.stayzilla.com

                      I made a booking for my family at Seema Holidays Guest House Candolim, and paid Rs 1500. But the hotel people had cancelled due to unavilabity of rooms, so made booking cancelled. The stayzilla acknowledged with following reply

                      "Hello Pavan,
                      Cancelled On 31st Dec 2016
                      Unfortunately, I am unable to accommodate you at this point of time. Stayzilla has initiated a 100% refund of the amount paid by you."

                      Refund Details
                      Booking ID:[protected][protected]
                      CHECK IN: 8 JAN Sun, 12:00 PM
                      CHECK OUT: 9 JAN Mon, 10:00 AM
                      Standard Non AC Double 1500 x 1 Room x 1 Night 1500
                      Order Value (Inclusive of taxes and charges) 1500
                      Amount Paid 1500
                      Cancellation Charge 0
                      Refund Amount 1500
                      Total Refund
                      The refund will be sent by 3rd Jan 2017 * 1500

                      After two days, i asked stayzilla about refund particulars, they replied me

                      "Hi Pavan,

                      Greetings from Stayzilla.com !!!

                      With the reference to your order id[protected][protected], we would like to inform you that the refund of Rs.1500/- has been initiated back to your original payment method on 02/01/2017.

                      Further as we checked with our concerned department, the amount has been successfully refunded back to your original payment method on 02/01/2017.

                      The Reference number is 30000170036365210600436.

                      We request you to contact the respective bank customer care with the above-mentioned reference number in order to know the status of the refund.

                      Kindly note that the transaction will be in the name of INASRA TECHNOLOGIES PVT LTD.

                      If you have any further query, please feel free to write back to us.

                      Thanks & Regards,
                      Kavya | Stayzilla.com "

                      I asked concerned bank, they said the reference number itself not valid. same i have forwarded to stayzilla.

                      On Feb 7 they replied me

                      "Dear Pavan,

                      Greetings from Stayzilla.com !!!

                      With reference to your order id[protected][protected], we have forwarded your request regarding refund delay to our payment gateway team. Once we receive the reply from them, we will update you the same.

                      If you've further inquiry, please feel free to write back to us.

                      Thanks & Regards,

                      Manasa | Stayzilla.com "

                      After this i was called/mail several times to Stayzilla and not get any reply from them.
                      Stayzilla customer support has been notified about the posted complaint.
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                        R
                        Rachana Kanojia
                        from Kolkata, West Bengal
                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                        Address:Chennai, Tamil Nadu, 122002

                        My booking Id is[protected][protected]I booked a resort with stayzilla in manali which is white stone i spoke to the hotel people however they said stayzilla has not sent them a confirmation email yet i have already made a payment of 2470 and the money is been detucted there is no customer care number as well even the hotel owner is damn frustrated with stayzilla. I will nvr recommend stayzilla to any one in future. I[censored] people cannot confirm the hotel kindly refund the money back...
                        +1 photos
                        Mar 20, 2017
                        Complaint marked as Resolved 
                        Stayzilla customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 17, 2017
                        Stayzilla Customer Care's response
                        Dear, Rachana, We would like to inform you that your booking has been re-confirmed. Our team has tried to reach you but couldn't get through. Request you to kindly provide your alternate number so we can get in touch with you regarding the same.
                        Thank you
                        Warmest regards, Stayzilla.
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                          R
                          Rachana Kanojia
                          from Kolkata, West Bengal
                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                          Address:Gurgaon, Haryana, 120022

                          My booking Id is[protected][protected]I booked a resort with stayzilla in manali which is white stone i spoke to the hotel people however they said stayzilla has not sent them a confirmation email yet i have already made a payment of 2470 and the money is been detucted there is no customer care number as well even the hotel owner is damn frustrated with stayzilla. I will nvr recommend stayzilla to any one in future. I[censored] people cannot confirm the hotel kindly refund the money back.
                          +1 photos
                          Mar 13, 2017
                          Complaint marked as Resolved 
                          Stayzilla customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 07, 2017
                          Stayzilla Customer Care's response
                          Hi, Rachana. we have resolved this issue and have confirmed your booking. Be assured that we do everything we can to make your booking experience as smooth as possible.
                          Have a great trip.
                          Warmest Regards, Stayzilla
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                            S
                            sunath
                            from Kolkata, West Bengal
                            Resolved
                            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                            Resolved
                            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                            I was cancel my booking ID[protected][protected] (28 Nov 2016) before 15 days on booked date due to sickness. first call to stazilla for cancellation, but representative told me that the money is already transfer to to the hotel so talk to hotel regarding this and they will be refund your money from there. then i talk to Hotel, they confirm my cancel booking and refund made on my next visit on 28 December 2016, i was booked an other room on 28 Dec to 29 Dec 2016 (Booking ID[protected][protected]). When i was there on 28 Dec 2016 they simply ignore and tell me refund should be back to stayzilla and they give your refund, after this i was called several times to stayzilla and not get any solution,
                            Feb 18, 2017
                            Complaint marked as Resolved 
                            Stayzilla customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 18, 2017
                            Stayzilla Customer Care's response
                            Dear, Sunath. We are sorry for any confusion caused. We have taken this up on priority and we are working towards resolving this issue asap.
                            Thank you and best regards, -Stayzilla
                            Mar 19, 2017
                            Updated by sunath
                            I am very much confuse who mark this as "Complaint marked as Resolved Feb 18, 2017" ...? Till in the middle march 2017 i was not get my refund so how can it solved ?
                            I am very much confuse who mark this as "Complaint marked as Resolved Feb 18, 2017" ...? Till in the middle march 2017 i was not get my refund so how can it solved ?
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                              I
                              Imtaiz Ahamed
                              from Kolkata, West Bengal
                              Resolved
                              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                              Resolved
                              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                              Address:600028
                              Website:stayzilla.com

                              7 days ago i cancel my below booking ids sill i dont get any refund. they tell me its banking process its may be take more and more days please help me its rs :59000 is blocked for 15 days i have a cancer pasint i need money for his treatment
                              booking ids:

                              [protected][protected]
                              [protected][protected]
                              [protected][protected]
                              +1 photos
                              May 10, 2017
                              Complaint marked as Resolved 
                              Stayzilla customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 10, 2017
                              Stayzilla Customer Care's response
                              Dear, Imtaiz. We are sorry to know about it. We would like to inform you that the refund has already been initiated and it will reflect in your bank account within 3-5 business days. Thank you.
                              Warmest Regards, Stayzilla.
                              Jan 10, 2017
                              Updated by Imtaiz Ahamed
                              some time ago you told me thak i will get it 2 to 3 working days now you are saying 3-5 working days but i need my money soon
                              Jan 13, 2017
                              Updated by Imtaiz Ahamed
                              Dear Tridip, Greetings from Stayzilla.com !!! We would like to inform you that your refund of Rs. 4500/- has been initiated back to the original payment method on 06/01/2017 for order id[protected][protected]. The refund reference should reflect in your bank statement within 7-8 business days as per your bank’s timelines. Incase of any delays, please contact your bank or card issuing company. Kindly note that the transaction will be in the name of INASRA TECHNOLOGIES PVT LTD. If you've further inquiry, please feel free to write back to us or call us on [protected]. Thanks & Regards, Manasa | Stayzilla.comI GOT THIS MAIL FORM YOU WHERE YOU SAID 4500/-, IT WAS 45000/-
                              Vinodini
                              Welcome to StayzillaWe are sorry for the inconvenience caused.Let me check for this and get this resolved.Please allow me sometime.
                              OK
                              Vinodini
                              Thank you for staying online.Tridip, please do not worry. There is a typo mistake made by us really sorry.You will receive full refund.If in case, you receive only Rs 4500 to your account, then surely we will help you in getting full amount.Please do not worry.Thank you for reaching us, have a great day ahead!
                              Dear Tridip, Greetings from Stayzilla.com !!! We apologize for the miscommunication. However, we would like to inform you that your refund of Rs. 45, 000/- has been initiated back to the original payment method on 06/01/2017. The refund reference should reflect in your bank statement within 7-8 business days as per your bank’s timelines. Incase of any delays, please contact your bank or card issuing company. Kindly note that the transaction will be in the name of INASRA TECHNOLOGIES PVT LTD. If you've further inquiry, please feel free to write back to us or call us on [protected]. Thanks & Regards, Manasa | Stayzilla.com THATS MEANS YOU NEED ANTHER 7 TO 8 DAYS FOR REFUND
                              Live chat operator avatar
                              Nikhitha
                              Tridip, its been 5 business days from the day the refund got initiated.I would request you to wait for few more days to receive the refund.Thank you.
                              OK just shere me reference i never chat with you agen
                              Live chat operator avatar
                              Nikhitha
                              Please allow us some time, I have forwarded this message to my manager, you will receive a email to your registered email address.
                              my bank said you dont cancel my booking
                              Live chat operator avatar
                              Nikhitha
                              This is the ARN number 74332747007700661818193.
                              form which bank
                              Live chat operator avatar
                              Nikhitha
                              The refund will be credited to the account you made the payment from
                              my bank said no is not current
                              Live chat operator avatar
                              Nikhitha
                              What is no current, I'm not understanding you words.Please be clear.
                              This is the ARN number 74332747007700661818193 this no is not current correct spelling mistake
                              Live chat operator avatar
                              Nikhitha
                              Tridip, could you please check with the bank once.This is the ARN number generated when the refund is initiated for you.Please call to bank customer care number and check once.
                              alredy called customer carerbi neft customer care every where they told its not correct noarn no is only 12 digit and you send 23 digit arn no
                              Jan 13, 2017
                              Updated by Imtaiz Ahamed
                              consumer complaints team please help me
                              Jan 13, 2017
                              Updated by Imtaiz Ahamed
                              at last to day i got my money thank you all
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                                D
                                D Praba Karan
                                from Ponnampet, Karnataka
                                Resolved
                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                                Resolved
                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                Address:Coimbatore, Tamil Nadu, 641001
                                Website:www.stayzilla.com

                                I made a booking for my friends family at KV Residency, coimbatore and paid Rs 2453 in advance. But my friend canceled his trip, so made booking cancelled. The stayzilla acknowledged with following reply

                                ''You have cancelled your Booking at Kv residency from 31st Dec 2016 to 1st Jan 2017.

                                Stayzilla will process your refund in accordance with the Free Cancellation Policy chosen by your Host. You will get a mail containing your refund details within 24 hours. Call Stayzilla Assistance at[protected] if you need any help.''
                                Booking Details Booking ID[protected][protected]
                                CHECK IN31 DEC Sat, 12:00 PM

                                CHECK OUT 1 JAN Sun, 12:00 PM
                                Family AC Room 2453 x 1 Room x 1 Night 2453
                                Order Value
                                (inclusive of taxes and charges) 2453
                                Amount Paid 2453
                                Property Cancellation Amount 0
                                Stayzilla Cancellation Charge
                                (inclusive of taxes) 0
                                Total Cancellation Amount 0
                                Refund Amount 2453
                                The refund will be sent by 1st Jan 2017 *
                                Thank you for booking through Stayzilla.

                                Regards,
                                Stayzilla

                                After two days, i asked stayzilla about refund particulars, they replied me

                                ''' Dear Prabakaran,

                                Greetings from Stayzilla.com !!!

                                With reference to your order id[protected][protected], we see that the booking was confirmed and we have transacted the payment to the hotelier. However, you can review the cancellation policy below and the same thing is mentioned in your confirmation email as well.

                                Cancellation Policy: 100% REFUND if you cancel any time before check-in date.

                                However, you have requested to cancel the booking on Check in date itself. As per the cancellation policy, we are sorry to inform you that you are not eligible for the refund.

                                If you've further inquiry, please feel free to write back to us.

                                Thanks & Regards,
                                Paul | Stayzilla.com''

                                what can i do?
                                +1 photos
                                Feb 6, 2017
                                Complaint marked as Resolved 
                                Stayzilla customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 04, 2017
                                Stayzilla Customer Care's response
                                Dear, Praba. We are sorry to know about it. We have taken this up on priority and we are working towards resolving this issue asap.
                                Thank you and best regards, -Stayzilla
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                                  S
                                  sahil_goyal
                                  from New Delhi, Delhi
                                  Resolved
                                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                                  Resolved
                                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                  Address:Gurgaon, Haryana, 122001
                                  Website:www.stayzilla.com

                                  Hey
                                  First, I have done booking from your website. My booking id is[protected][protected]. But the confirmation is not done by the hotel authorities. I have done payment of Rs 2071 . The amount has been deducted but the confirmation got declined. I didnt get the refund yet. Secondly there is no customer care number provided on your website where I can directly deal with any of your members and get a clear confirmation. Please tell your any executive to get in touch with me andfor better clarification.
                                  Kindly overlook my issue and refund my amount that has been deducted as soon as possible.
                                  +2 photos
                                  Feb 2, 2017
                                  Complaint marked as Resolved 
                                  Stayzilla customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 02, 2017
                                  Stayzilla Customer Care's response
                                  Dear, Sahil. We are sorry for the inconvenience. We would like to inform you that the refund has been initiated and it will reflect in your bank account within 3-5 business days. Hope this helps.
                                  Thank you.
                                  Warmest regards, Stayzilla.
                                  I have attached my hotel screen shot for you to identify. The hotel pricing of Oceano Retreat, Ganpatipule, Ratnagiri is exorbitant. It's my hotel and we charge from[protected] max depends on season.
                                  Contact me on[protected]

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                                    deepak g2206
                                    from Ahmedabad, Gujarat
                                    Resolved
                                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                                    Resolved
                                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                    Address:403713
                                    Website:www.stayzilla.com

                                    I made booking on 19th Dec 16 for Goa hotel JES GUEST HOUSE Near Milagres Chapel, Beach Road, Majorda, Salcete, Salcete, Goa 403713
                                    from stayzilla so I booked hotel as per stayzilla instructions I paid my money 14118/_on 19 itself I got message once after I made payment hotel cancelled our booking as they don't have rooms available all other websites showed it's not available the only website was showing available was stayzilla I called up stayzilla team immediately they said they will initiate my refund on 19th which they dint do they dint send any email or message saying refund has been initiated when I called after two days which is on 21st they said they will initiate the refund now which is on 21st I shouted on them they dint bauther to answer our questions and another things they said 5-7working days which is already over I call them almost every day but there no never gets connected if I call from others no it will get connected I called them again on 27 they said madam refund will get sure shot on 28dec where it was false statement now on 28dec I called them again they says wait till tomorrow which on 29-dec I pretty clear why I should for my money where I have already enough time they dint send any message any call nor an email they don't have courtesy to respond not me this are 88 people who are back off for refund please solve for people who are paid there hard earn money for family vacation
                                    +1 photos
                                    Feb 9, 2017
                                    Complaint marked as Resolved 
                                    Stayzilla customer support has been notified about the posted complaint.
                                    Dec 29, 2016
                                    Updated by deepak g2206
                                    I made booking on 19th Dec 16 for Goa hotel JES GUEST HOUSE Near Milagres Chapel, Beach Road, Majorda, Salcete, Salcete, Goa 403713
                                    from stayzilla so I booked hotel as per stayzilla instructions I paid my money 14118/_on 19 itself I got message once after I made payment hotel cancelled our booking as they don't have rooms available all other websites showed it's not available the only website was showing available was stayzilla I called up stayzilla team immediately they said they will initiate my refund on 19th which they dint do they dint send any email or message saying refund has been initiated when I called after two days which is on 21st they said they will initiate the refund now which is on 21st I shouted on them they dint bauther to answer our questions and another things they said 5-7working days which is already over I call them almost every day but there no never gets connected if I call from others no it will get connected I called them again on 27 they said madam refund will get sure shot on 28dec where it was false statement now on 28dec I called them again they says wait till tomorrow which on 29-dec I pretty clear why I should for my money where I have already enough time they dint send any message any call nor an email they don't have courtesy to respond not me this are 88 people who are back off for refund please solve for people who are paid there hard earn money for family vacation

                                    Verified Support
                                    Jan 03, 2017
                                    Stayzilla Customer Care's response
                                    Dear, Deepak. We are sorry to know about it. We would like to inform you that the refund has already been initiated and have sent you an email regarding the same. We request you to kindly check your inbox.
                                    Thank you.
                                    warmest regards, Stayzilla.
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                                      Aatifa Abbas
                                      from Delhi, Delhi
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                                      Address:New Delhi, Delhi, 110048
                                      Website:stayzilla.com

                                      Refer booking ids :[protected][protected] and
                                      [protected][protected].

                                      Stayzilla had cancelled my these bookings for 11-12th june, 2016 at sugati beach resort, diu and cidade de diu, diu.

                                      The said booking was done at stayzilla.com displayed price on the portal. Based on this booking, when i was traveling with family to my destination (I. E. Diu), i received a call from them that the said booking is denied and they asked higher price for the room. I do not know how do they function and how many people they cheat daily with their such futile and untenable statements. They display a property, they accept booking, they charge money from the tourist but at the eleventh hour, somebody from their team calls the tourist, tells him/her that booking is cancelled citing various excuses and then they ask tourists to pay higher price for the said property.

                                      1. Portal says booking is not complete - but they comfortably charge money and then give shock to travellers by denied bookings. Why don't they first confirm booking status and booking amount before charging to the customer?? A customer knows the portal and deal through it, not the hotel. How come they shirk away from their responsibility? Is there no check and balance or agreement with the hotel if they deny stayzilla the room? What is portal's mechanism if all the hotels listed on its site do not adhere to the pricing shown on portal and misguide and cheat travellers?

                                      2. Portal says customer had paid only 30% of booking amount, how can it be confirmed - wow,,, they provide that functionality on their portal to pay part payment... The facility is provided by the portal, not by the customer. It is a valid system of payment whether they charge 10% or 30% as advance and rest at hotel... Don't they honour their own system?

                                      3. Their customer support executive easily say - we are sorry, we could not book your preferred accommodation because of bla bla reasons... Is saying sorry a solution to the mental agony, discomfort and harassment of the traveller? What about the extra charge a traveller has to pay to the other hotel at last minute apart from mental tension and responsibility of family who is on street at that point of time with no accommodation? What about the entire schedule and other bookings (Taxi, site seeing, tourist, onward journey etc.) dependent on your booking?

                                      4. Thoughtless and discourteous staff : their executives do not understand the pain a traveller has to go through such malicious practices. When i was called by their executive on 10th june, she said do whatever you want... Meaning they are not bothered at all as if there is no law and justice in our country.
                                      Kavya singh

                                      Nov 25, 2016
                                      Please think - no use of mmt
                                      Hi,

                                      This has reference to my booking id – in1203b14306 dated 24/03/2012 for amazing ladakh tour from delhi on 01/06/2012.
                                      The booking was made vide your call centre executive name dhiraj vanwani.

                                      It is with immense pain and dis satisfaction that i am writing this mail. I need to bring to your light certain unpleasant situations that turned up during the course of my booking and travel.

                                      Events with booking team -

                                      – the booking was made on 24/3/2012. After making the booking and paying the booking amount i wanted certain supplementary package to be added to my package. I tried to contact the executive constantly for 5 days but no revert received from any executive. Reason received – desired executive was on exam leave. It was only after escalating the issue (As per below mentioned mail) i could contact the executive and proceed further.

                                      – at the time of booking i was promised cash back of rs. 6000 (Rs. 1000 per passenger to be precise). While making payment i kept on inquiring about the cash back status, the executive kept on stating that it will soon be credited as it takes 19 working days. Once the said period lapsed, one of your executive states that it has not been credited because the promo code entered by me was incorrect. When i confirmed the code with the one received by me from your executive, he immediately changed his version and stated that your terms of agreement with hdfc bank have been changed and hence cash back was not processed. I still wonder if agreement with hdfc was terminated why was cach back on payment made with hsbc card also not credited.

                                      – i had booked an additional package of pangong lake stay which was priced at 15500. I wanted to make payment for the same on earliest basis, however the same was not updated on the portal. It was only when i pro-actively asked your accounts team to updated and add that amount to the outstanding, were changes made and i could pay that amount. Otherwise the executives were busy making reminder calls for an lesser amount.

                                      – once i made the complete payment and turned the o/s to nil. I started receiving calls for some 3000 odd amount. When i asked for explanations for the amount, it was stated that it was an error from mmyt side to update the portal and i still owe that amount – (The balance though showed nil). Not to mention the language was highly unacceptable. It was only when i asked for clarifications about the amount, the executive tried to oblige me by stating we are compensating it against the cash back amount. And only after doing so my o/s shall be nil. I just wonder how can any organization be so rude and arrogant towards its own mistake. Moreover when i check the link now, it shows me o/s of 72000 which is more than ridiculous. I really wonder how your accounts team is operating.

                                      – at the time of booking i was also promised discount vouchers of various brands per person. When i inquired about the same at the time of departure, the executive stated that even this scheme had been discontinued and asked me not to be dis appointed as the vouchers were not too lucrative. I have two concerns, if it were not too lucrative why were they offered and considered as marketing tool and secondly if at all they were promised and offered how come they were not provided to me.

                                      – my departure date from delhi was early morning of 1st june and that from ahmedabad to delhi (Personal arrangement) was on 30th noon. I had stated it well in advance to the executive and asked him to provide the flight tickets and hotel vouchers well in advance. Every time he had stated that i would receive it 2 days in advance. Unfortunately i was still chasing for my details on 30th morning, with my train scheduled in noon. What more was the details of flight tickets that were provided were incomplete & incorrect. One of the passenger travelling on trip was named as mr. Your executive had wrongly booked him as ms. I had highlighted the same immediately to the executive. He stated the it was mere a small mistake at his end while mailing the details to me and assured me that rest was all correct. But he was thoroughly incorrect as the boarding passes issued in his name still state m and not mr. Moreover it was a great trouble convincing the airport authorities at leh airport as the return tickets handed over to me from leh had the same error.

                                      – as mentioned above the tickets from delhi to leh provided to me were incomplete. The said tickets neither had pnr number nor the flight no. It only stated flight date from delhi igi t3. When i confirmed the details with your executive he had confirmed that it was all i need to enter the terminal. This was again incorrect. When i tried to enter the terminal at delhi airport, i was not allowed to enter as the tickets neither had pnr no. Nor flight no. (Interestingly the tickets contained flight no. For the return flight scheduled on 8th june from leh to delhi but not for departure tickets). Only after struggling with the airport authorities for over an hour they allowed me (Only one passenger) to enter along with one airport authority and took me to an make my trip counter at the airport. The executive at the counter did not have access to complete details and hence got it touch with my booking executive (Not to mention after numerous phone calls as it was already midnight, your gurgaon office, his superiors in all more than 5 different people from different offices and eventually got two different pnr no’s from two different sources. All this struggle lasted for nearly 4 hours. Finally he advised me to keep both copies and use the one which the airline confirms. Finally i could enter the airport at 3.00 a. M. I would hereby like to mention that the executive at the mmyt counter at airport was highly supportive and co-operative. Something i experienced for the first time with mmyt.

                                      Events with mmyt representatives at leh -

                                      – my hotel voucher (Received on 30th june) stated that our stay shall be in hotel himalayan heritage. On reaching leh airport the cab driver somehow took us to an completely different hotel – namely hotel ga-ladan. On reaching the hotel we realized that the hotel had no details of my arrival and hence they had no room ready for me. It was only when some representative from mmyt turned up and settled the matter which took them nearly two hours and they could provide me rooms only by noon. This again comes after a torturous session at delhi airport which deprived us of any sleep. I wonder how you guys would be providing 100% cach back on hotels as claimed by some of your recent commercials when you cannot even provide the hotel promised.

                                      – our travel to numbra valley and pangong lake required permit and hotel details. Neither the drivers nor any tourists were provided with any of the above details till last minute of departure. We had to search for mmyt representative nearly every day to get details of permit and hotel. Not to mention one time we had to personally visit the office of your representative to get hotel vouchers. Which i felt was really ridiculous.

                                      – none of your representatives intimated us that they had an arrangement with the leh authorities where we were not suppose to buy entry tickets at various sight seeing points. We visited all places and bought tickets for our group at all places. It was only at the last place where one group had an mmty representative travelling with them (I still don’t know how they had an representative with them travelling all the way when we could not even find one to settle our disputes, forget about daily travel) asked us not to buy tickets and just state mmyt at the counter. On asking the clarification for the same from your representative he just said he was sorry for it. I still wonder whether any one in your accounts office knows it because situations like this can easily be manipulated and converted into frauds where in both the customer as well as mmyt pays.

                                      I have been forced to bring all the above points to your notice because it has been highly disappointing to experience such situations. Considering the nature of business i understand that there can be one or two instances where customer can be disappointed, however the above mentioned situations just state the level of carelessness and miscommunication with which the business is operating. I would really want you to go through complete details of each situation mentioned in this mail and provide me an point to point justification for the treatment i received. This was my first travel with mmyt and somehow i am keen on sharing my experience with all of my friends and relatives. If this is the way tours are operated and clients are dealt with, sorry but we are not here to be ill-treated specially after paying handsomely through our hard earned money.

                                      I think your tag line “memories unlimited” has just been interpreted wrongly by your representatives.
                                      Dec 22, 2016
                                      Updated by Aatifa Abbas
                                      Jeevansathi.com is refusing to refund my amount of Rs 19350.I had told my genuine reasons that why I don't want to continue with these services.Senior person (Ms Ashima) told me that upload the pic.I have already uploaded the photos already.On 29 October 2015 I uploaded one more pic on jeevansathi.com, then the pic looked blurred on the jeevansathi.com website and I was shocked that why the photo looks blurred only on the jeevansathi.com website?That particular photos looks fine on the phone, laptop, computer and tablet also.My previos photos whichI had uploaded on the jeevansathi were also clear.

                                      I have already told that I don't want to continue with these services still they are denying to refund my amount Rs 19, 350 and it's a fact that I did not get services according to the amount Rs 19350.They know that fault had been from their side.

                                      Greedy people of jeevansathi.com had sent me only one lined mail that is:

                                      "Already had a word with Sandhya"

                                      From the last week, I got three calls, I told my RM that send some profiles because I can't select the match only in the four profiles.

                                      Today ie on 9 November 2015, she sent me 5 profiles. Among them, I had already blocked 2 profiles. Other 2 profiles had been online one month ago. And I don't like the last remaining profile because he looks old.

                                      Today, I've sent mail to the jeevansathi.com that if I they don't reply me properly in 24-48 hrs regarding my refund then I'll take the legal action action against them.I know very well that jeevansathi.com will not reply me properly.They think that they can make customers fool.

                                      One more important thing Mr Ravi of jeevansathi.com is a very greedy person.Even he was saying to me on 23 September 2015 that give payment of Rs 19350 on the mobile phone.
                                      Stayzilla is a just a fraud, I booked a hotel at sarita vihar, new delhi i.e Hotel Royal International, when I called the host for confirmation they declined that there is no tie up with Stayzilla, Booking ID[protected][protected] .
                                      pls mail your complaint to [protected]@gmail.com will be useful for PIL filing also you can contact me at [protected]
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                                        R
                                        ramkumargupta04041973
                                        from New Delhi, Delhi
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                                        Address:New Delhi, Delhi, 110052

                                        I was booking for book for date 18th and 18 dec for ratan hotel, warangal ( Telangana ) through icici debit card. Bank details.

                                        Bank name : icici bank
                                        BRANCH:- chandni chowk, Delhi
                                        Account no :[protected]

                                        Ifsc code : ICIC0006292

                                        Money has been deducted twice for online booking charge and room charge. Ie Rs1114 but webpage was redirecting to company site may be for giving confirmation of book. But webpage was hung status.

                                        Can you please refund my total amount money Rs 1114. as soon as possible.

                                        Regards,
                                        Ram kumar Gupta
                                        [protected]
                                        Email id -: [protected]@yahoo.com
                                        Stayzilla customer support has been notified about the posted complaint.
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