Stayzilla Customer Care
Stayzilla
Customer satisfaction rating: 86%
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COMPLAINTS

Stayzilla Customer Care

Stayzilla

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Address
Durgabai Deshmukh Road, R. A. Puram
Chennai
Chennai District
Tamil Nadu
India - 600028

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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Fax:
Fax:
+91 44 4234 8224  
+91 44 4234 8223  

Customer satisfaction rating
86%
Complaints
100
Pending
0
Resolved
86
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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Stayzilla Complaints & Reviews

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Stayzilla — bsnlcg love pathshala unsubscribe

 sathyakala murugesan on Apr 16, 2019
I have been using bsnl since long. On 13th april 2019 received sms thanking for subscribing to love pathshala and charged rs.5/- on 15th april i called tollfree no.155223 to unsubscribe and was confirmed as unsubscribed but was charged rs.5/- even on toll free use. Today i. E 16.04.2019 i received a sms that love pathshala is renewed for 3 days for rs.5/-
Please stop harassing me with unnecessary, unsolicited pack of music service. Stop immediately this torture of controlling my prepaid bsnl recharge amount for promoting your useless pack or i will have to port my number to save my money...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Stayzilla — regarding homestay registration

 Atharv residency on Sep 26, 2018
Dear Sir / Madam
Greetings from Atharv Residency
I want to register my residency on your stayzila for online booking...
Please fulfill our requirements and do the needful. Waiting for your valuable reply
Warm Regards
Team Atharv Residency
Address
A/P Oros, behind Bhawani temple, tal-Kudal, Dist-Sindhudurg, State -Maharashtra
Pin No -416812 ......
Complaint comments  Read comments Complaint category House, Apartment Rental

Stayzilla — register my hotel

 Nabil khan on Dec 5, 2017
Dear sir,

Greetings,

I want to register my hotel for online booking facility to your stayz villa hotel,

Waiting for your reply, my hotel details ass follows:

Name anjum holiday home (Family hotel)

Address: street: darbar road,
City : murud janjira
Dist: raigad
State: maharashtra, pincode: 402401, india.

Thanks & regards
Proprioter: nabil sambulkhani
Contact: [protected]
Email: [protected]@gmail.com....
Complaint comments  Read comments [1]Complaint category House, Apartment Rental

Stayzilla — refund not done for booking id: 82426-5178-1486137426

 Ravikrishna Mynampati
Refund status booking id:[protected][protected]

Hi

I had booked 2 rooms in vadarevu in the month of february.

Response from stayzilla:

Unfortunately, i am unable to accommodate you at this point of time. Stayzilla has initiated a 100% refund of the amount paid by you.
Do get in touch with stayzilla at[protected] if you need any help.
Apologies for the inconvenience caused.
Regards, your host, bhavani

Because there was no room available my booking is cancelled by the hotel on 3rd feb 2017.
Complaint comments  Read comments Complaint category Travel Agents

Stayzilla — Refund not received after canceled the booking by host

 sunnyshailendra
I Had Booked a hotel through Stayzilla on 12th Dec'16 id is[protected][protected] .Made advance payment of Rs 2470. After few days the booking got cancelled by the host authority. Stayzilla notified that full refund has been initiated and it'll take 3-4 business days. Today is 10th April. I tried calling their so called customer support. Apparently all the provided contacts are false. Mail ids are also false. No wonder, they are non-responsive in their Facebook page. And as it seems this happens very frequently with numbers of people. Now I am finding lots of similar complaints registered against...
Complaint comments  Read comments Complaint category Other

Stayzilla — Regarding online registration of hotel

 Hotel Madurai
Dear sir/maam
Greeting from hotel madurai udaipur (Raj).
Sir i am ronak rajpal having hotel in udaipur (Raj).
We have to register our hotel online in your stayzilla for online room booking facility
So please fullfill the requirement as we are waitting for you.& your customer care number is not working
=
Thanks and regards
Hotel madurai
+91 [protected]
Stay with happiness...
Opp. Icici bank, behind state bank of india, hotel street, udyapole,
Udaipur, rajasthan, pincode-313001
Email:- [protected]@gmail.com
Complaint comments  Read comments [1]Complaint category Hosting & Web Design

Stayzilla — Non refund of booking amount

 Birpal Singh Cheema
Reference- booking id[protected]
this complaint is regarding booking made by me on 23 feb 2017, for booking of homestay at ooty.
i had made advance payment of rs.700 for booking of homestay at ooty from 24 feb to 26 feb 17.
however my booking was cancelled due to non availability of rooms.
i was informed about this through SMS and email and assured of refund.
bur till now as on 7 mar 17 refund of rs. 700 has not been made
also there customer care numbers and emails are not working
a very poor response from the company...
Complaint comments  Read comments Complaint category Travel & Vacations

Stayzilla — Refund not done

 Ashwin Kumar R
For Booking Id:[protected][protected] and
Booking Id:[protected][protected] i have not received the refund in my bank account, when i try email to their cutomer care i got the below error.

Your message wasn't delivered to [protected]@stayzilla.com because the address couldn't be found. Check for typos or unnecessary spaces and try again.

Can you please tell me the bank transaction details if you had initiated from your end....
Complaint comments  Read comments [4]Complaint category Travel & Vacations

Stayzilla — Stayzilla is fraudulent [Resolved]

 Sarbojit Roy
Booked a hotel through Stayzilla on 20th Feb'17. Made advance payment. On next day the booking got cancelled by the host authority. Stayzilla notified that full refund has been initiated and it'll take 3-4 business days. Today is 1st Mar. I tried calling their so called customer support. Apparently all the provided contacts are false. Mail ids are also false. No wonder, they are non-responsive in their Facebook page. And as it seems this happens very frequently with numbers of people. Now I am finding lots of similar complaints registered against this fraud company. I wish I had known this before....
Complaint comments  Read comments Complaint category Travel Agents

Stayzilla.com — Fraud Booking hotel by www.stayzilla.com ( hotel Central Central Nirvana Resort Darjeeling

 Sanjeebmallick
We have booked hotel - Central Nirvana Resort Darjeeling ( 23April – 26 April ) for 2 rooms through stayzilla on ( 23rd Nov ) and pay 30% advance . The stayzilla/hotel has been confirmed my booking on (date ) by email . On (27th Feb ) I received SMS for booking has been canceled and amount will transfer to bank however I didn’t send any request for cancellation, It really strange why it has been canceled where I didn’t send any request for cancellation . We called hotel for why it has been canceled but they told stayzilla.com didnt book any hotel by our name ( Tanmoy chandra ) . Now hotel...
Complaint comments  Read comments Complaint category Travel & Vacations

Stayzilla — Booking cancelled but no refund so far.

 pavankumarj005
I made a booking for my family at Seema Holidays Guest House Candolim, and paid Rs 1500. But the hotel people had cancelled due to unavilabity of rooms, so made booking cancelled. The stayzilla acknowledged with following reply

"Hello Pavan,
Cancelled On 31st Dec 2016
Unfortunately, I am unable to accommodate you at this point of time. Stayzilla has initiated a 100% refund of the amount paid by you."

Refund Details
Booking ID:[protected][protected]
CHECK IN: 8 JAN Sun, 12:00 PM
CHECK OUT: 9 JAN Mon, 10:00 AM
Standard...
Complaint comments  Read comments Complaint category Travel & Vacations

Stayzilla — Booking not confirmed to the hotel [Resolved]

 Rachana Kanojia
My booking Id is[protected][protected]I booked a resort with stayzilla in manali which is white stone i spoke to the hotel people however they said stayzilla has not sent them a confirmation email yet i have already made a payment of 2470 and the money is been detucted there is no customer care number as well even the hotel owner is damn frustrated with stayzilla. I will nvr recommend stayzilla to any one in future. I[censored] people cannot confirm the hotel kindly refund the money back......
Complaint comments  Read comments Complaint category Travel & Vacations

Stayzilla — Confirmation not done by stayzilla [Resolved]

 Rachana Kanojia
My booking Id is[protected][protected]I booked a resort with stayzilla in manali which is white stone i spoke to the hotel people however they said stayzilla has not sent them a confirmation email yet i have already made a payment of 2470 and the money is been detucted there is no customer care number as well even the hotel owner is damn frustrated with stayzilla. I will nvr recommend stayzilla to any one in future. I[censored] people cannot confirm the hotel kindly refund the money back....
Complaint comments  Read comments Complaint category Airlines

Stayzilla — Stayzilla not refund my cancellation booking. [Resolved]

 sunath
I was cancel my booking ID[protected][protected] (28 Nov 2016) before 15 days on booked date due to sickness. first call to stazilla for cancellation, but representative told me that the money is already transfer to to the hotel so talk to hotel regarding this and they will be refund your money from there. then i talk to Hotel, they confirm my cancel booking and refund made on my next visit on 28 December 2016, i was booked an other room on 28 Dec to 29 Dec 2016 (Booking ID[protected][protected]). When i was there on 28 Dec 2016 they simply ignore and tell me refund should be back to stayzilla...
Complaint comments  Read comments [1]Complaint category Other

Stayzilla — 7 days over not get any refund [Resolved]

 Imtaiz Ahamed
7 days ago i cancel my below booking ids sill i dont get any refund. they tell me its banking process its may be take more and more days please help me its rs :59000 is blocked for 15 days i have a cancer pasint i need money for his treatment
booking ids:

[protected][protected]
[protected][protected]
[protected][protected]...
Complaint comments  Read comments Complaint category Travel Agents

Stayzilla — Booking cancellation but no refund so far. [Resolved]

 D Praba Karan
I made a booking for my friends family at KV Residency, coimbatore and paid Rs 2453 in advance. But my friend canceled his trip, so made booking cancelled. The stayzilla acknowledged with following reply

''You have cancelled your Booking at Kv residency from 31st Dec 2016 to 1st Jan 2017.

Stayzilla will process your refund in accordance with the Free Cancellation Policy chosen by your Host. You will get a mail containing your refund details within 24 hours. Call Stayzilla Assistance at[protected] if you need any help.''
Booking Details Booking ID[protected][protected]
Complaint comments  Read comments Complaint category Clubs, Bars, Restaurants

Stayzilla — Booking Confirmation failed [Resolved]

 sahil_goyal
Hey
First, I have done booking from your website. My booking id is[protected][protected]. But the confirmation is not done by the hotel authorities. I have done payment of Rs 2071 . The amount has been deducted but the confirmation got declined. I didnt get the refund yet. Secondly there is no customer care number provided on your website where I can directly deal with any of your members and get a clear confirmation. Please tell your any executive to get in touch with me andfor better clarification.
Kindly overlook my issue and refund my amount that has been deducted as soon as...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Stayzilla — Refund [Resolved]

 deepak g2206
I made booking on 19th Dec 16 for Goa hotel JES GUEST HOUSE Near Milagres Chapel, Beach Road, Majorda, Salcete, Salcete, Goa 403713
from stayzilla so I booked hotel as per stayzilla instructions I paid my money 14118/_on 19 itself I got message once after I made payment hotel cancelled our booking as they don't have rooms available all other websites showed it's not available the only website was showing available was stayzilla I called up stayzilla team immediately they said they will initiate my refund on 19th which they dint do they dint send any email or message saying refund has been...
Complaint comments  Read comments Complaint category House, Apartment Rental

Stayzilla.com — Amount taken by Stayzilla but accommodation not available

 Aatifa Abbas
Refer booking ids :[protected][protected] and
[protected][protected].

Stayzilla had cancelled my these bookings for 11-12th june, 2016 at sugati beach resort, diu and cidade de diu, diu.

The said booking was done at stayzilla.com displayed price on the portal. Based on this booking, when i was traveling with family to my destination (I. E. Diu), i received a call from them that the said booking is denied and they asked higher price for the room. I do not know how do they function and how many people they cheat daily with their such futile and untenable statements....
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Stayzilla — Hotel room booking

 ramkumargupta04041973
I was booking for book for date 18th and 18 dec for ratan hotel, warangal ( Telangana ) through icici debit card. Bank details.

Bank name : icici bank
BRANCH:- chandni chowk, Delhi
Account no :[protected]

Ifsc code : ICIC0006292

Money has been deducted twice for online booking charge and room charge. Ie Rs1114 but webpage was redirecting to company site may be for giving confirmation of book. But webpage was hung status.

Can you please refund my total amount money Rs 1114. as soon as possible.

Regards,
Complaint comments  Read comments Complaint category Other

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