[Resolved]  Stayzilla — Cheating - On Account of Hotel Booking [Stayzilla]

Address:

New Delhi, Delhi

We booked 02 rooms for 02 nights from Stayzilla for Kasuali - Himanchal Pradesh on 18th June' 15 for dated 19th & 20th June' 15 and got the confirmation over an email along with the phone call from the Stayzilla that booking is confirmed. Hotel Name - Hemkunt Hotel - Kasuali We were on the way on 18th June' 15 to our destination - Kasuali [HP] & suddenly got a call from Stayzilla that our booking was not confirmed. Inspite of making the advance payment & getting the confirmation of the booking one day before the scheduled visit, we came to know last minute that our booking was not confirmed. This was very much annoyed & pathetic. We were travelling with 1 year old kid along with the female pax & it was raining heavily in kasuali on that day.Since i was in the middle of my destination so I was personally & continuously speaking with the executive while driving on the hiils which was more dangerous for the lifes of the entire people travelling along with me. After speaking for more than 01 hour, the executive offered me the room which was 10 kms from the main kasuali for which i refused. He promised me for the call back, however i didn't received any call back from the company side. I was continuously requesting the executive to call his/ her manager but the call was not transferred to the Manager. Moreover, I came to know that the Hotel - Hemkunt was not having any tie up with Stayzilla..then how come my booking was confirmed one day before??? This was very pathetic experience with Stayzilla & i am planning to file a case against the company...I would suggest every one not to trust this company as these people are fraud.