[Resolved]  Stayzilla — False Commitment & No refund

Address:	600028
Website:	stayzilla.com

Hi, Would like to bring into notice about the false commitment Stayzilla.com makes. On 29th Sept'15, i had made a payment Rs. 1300 towards a room booking in Hotel Disha Palace in Shirdu for 2nd Oct'15 Check in & 3rd oct Check out for 2 Triple A/C room for 6 adult. I had received the payment confirmation too. Next day i get a call from them stating rooms are sold out. Then they suggest a substandard hotel of accomodation & in return i had too suggest my choices to book from. They came back with the option of Hotel Leelavati in Shirdi but mentioned i'd have to pay Rs 450 extra at the hotel. That was ridiculous, one you already my booking amount for a booking which they could not confirm and instead of sweetning & compensate for their flaw they ask me to pay additional. Then i had made a booking for Samudra Service Apartment (pent house) on 1st Oct'15, while i was on the phone with a Stayzilla executive who confirmed availablity of the room for the Check in of 3rd Oct & Check out on 4th. Next day i aws waiting for a Check-in voucher which they did not provide till 2nd October evening 8 o'clock. Forcibly i had to call them up to enquire and i was astonished to listen that even Samudra was full, and they had no courtesy to inform. Luckily i called and came to know. There i wasted couple of hours being troubled about my accomodation. There too i had to suggest an option and finally booked DS Group Serviced apartment. For Samudra i had paid Rs 3000 & the booking amount for DS Group was Rs 1800. Today is 8th Oct and I am yet to get the Refund or even a courtesy/update call from Stayzilla. This is the kind of pathetic service they provide. highly disappointed by the way of work, where they take the payment from customer without them having a clarity of availability. My booking Id is 979370, which will give the complete details of bookings. Regards Viraj [protected]