[Resolved] Stayzilla — Hotel cancelled by stayzilla and refund not done

himadrisen

from Pune, Maharashtra

Address:	560102
Website:	www.stayzilla.com

I have booked hotel palm, diu, check-in: 3 nov 2016check-out: 5 nov 2016,
I have paid 5966.00 but after few hours the stayzilla customer informed me that rates have gone high due to festival season and 100% refund been done. Since then 12 days have passed, i have been struggling to get the refund through. I have called the customer care no of times, but no solution yet. I am shocked to find there are so many other such cases, is it a fraud site?? Why would anyone book from this site
Hotel palm
Nagoa road (Diu) khodidhar beach, nagoa beach road, diu
My booking id:[protected][protected]

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Nov 12, 2016

Complaint marked as Resolved

Stayzilla customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2016

Stayzilla Customer Care's response Hello Himadri, We are sorry for the inconvenience, that surely shouldn't have happened. We would like to inform you that the refund has already been initiated on 29th Sep. We request you to kindly check with your beneficiary bank. Meanwhile, we will also check internally with our payment gateway.

Rest assured your refund will be credited.

Warmest Regards,
Stayzilla