[Resolved] Stayzilla — Improper hotel booking | |||||
I had booked a stay at morritt farm stay in kolar through stayzilla on may 12, 2016. The booking order id is[protected][protected]. The booking was for the dates may15-16. I received a mail from stayzilla confirming receipt of payment and of my room along with hotel manager's contact details. The day before i was to reach the hotel, i got a call from the manager of morrit farms informing me that he too received a mail from stayzilla saying that they have credited my advance amount to their firms account, but the account number mentioned in the mail was not theirs. And that they have not received any amount from stayzilla for my booking. The manager of morritt and i tried contacting stayzilla through mail and phone, but did not get any response. The mail id mentioned in their contact details is fake and the mail bounced. Following this i was forced to cancel my trip. I need to know how i can contact them to get my full refund back. Was this information helpful? | |||||
May 24, 2016 Complaint marked as Resolved Thanks a lot to the people behind Consumer Complaints. I received a mail from [email protected] on 21st May informing that they realize the fault and have initiated complete refund of my advance booking amount. I have received the payment to my bank account today. Stayzilla customer support has been notified about the posted complaint. Verified Support May 21, 2016 Stayzilla Customer Care's response Hello Bindu, That surely shouldn't have happened, sorry to hear this! We'll get in touch with you to resolve this issue.-Stayzilla Team Verified Support May 21, 2016 Stayzilla Customer Care's response Hello, Bindu! Sorry for the delay. We would like to inform you that the refund has been initiated. It will reflect in your bank account in 5-6 business days.-Stayzilla Team | |||||
 2 Comments | |||||
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my order id is[protected][protected]
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Fraud Commitment
I have done a booking in coorg throught stayzill and the hotel management called and said that they are no rooms are available on the booking period.i have cancelled the booking but no confirmation of cancel as of now.
the contact numbers are working, it is ridiculous.
i want my refund
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