[Resolved]  Stayzilla — No refund nor modification despite booking cancellation

Address:

Kolkata, West Bengal

I had made a booking in Stayzilla on 30th July for a trip I wanted to make on 7th Aug. After few repeated calls, I finally got the booking confirmed. Following is the details: Order - id:[protected][protected] Due to a very serious medical emergency in my home, I am not able to make this trip. I called Stayzilla on 5th Aug, and they told me that they will be able to cancel the booking, or modify the booking date with the hotel. Today, i.e. 6th August, when I called them up, they are saying that the hotel people are neither going to refund me the money nor modify the booking date. I could have modified this booking to some later date, but the terrible pathetic service from Stayzilla has cost me INR 1200. Harassing a customer like this, when he has a serious medical emergency at home, is simply unacceptable. I had heard lot of good things about Stayzilla, but now on all I can say is STAY AWAY from StayZilla. I wish that this case of mine be taken very seriously, and a refund be applied or a modification with my booking dates be done. Regards Somnath Paul