[Resolved]  Stayzilla — Online hotel booking amount taken by stayzilla but accommodation denied

Jun 17, 2016

Updated by great_tally NEVER BOOK THROUGH STAYZILLA. They are fraud, unreliable and non-credible company.

Refer booking Ids :[protected][protected] and
[protected][protected].

Stayzilla had cancelled my these bookings for 11-12th June, 2016 at Sugati Beach Resort, Diu and Cidade De Diu, Diu.

The said booking was done at stayzilla.com displayed price on the portal. Based on this booking, when I was traveling with family to my destination (I.e. Diu), I received a call from them that the said booking is denied and they asked higher price for the room. I do not know how do they function and how many people they cheat daily with their such futile and untenable statements. They display a property, they accept booking, they charge money from the tourist but at the eleventh hour, somebody from their team calls the tourist, tells him/her that booking is cancelled citing various excuses and then they ask tourists to pay higher price for the said property.

1. Portal says booking is not complete - but they comfortably charge money and then give shock to travellers by denied bookings. Why don't they first confirm booking status and booking amount before charging to the customer?? A customer knows the portal and deal through it, not the hotel. How come they shirk away from their responsibility? Is there no check and balance or agreement with the hotel if they deny stayzilla the room? What is portal's mechanism if all the hotels listed on its site do not adhere to the pricing shown on portal and misguide and cheat travellers?

2. Portal says customer had paid only 30% of booking amount, how can it be confirmed - Wow, , , they provide that functionality on their portal to pay part payment ... The facility is provided by the portal, not by the customer. It is a valid system of payment whether they charge 10% or 30% as advance and rest at hotel... Don't they honour their own system?

3. Their customer support executive easily say - we are sorry, we could not book your preferred accommodation because of bla bla reasons... Is saying sorry a solution to the mental agony, discomfort and harassment of the traveller? What about the extra charge a traveller has to pay to the other hotel at last minute apart from mental tension and responsibility of family who is on street at that point of time with no accommodation? What about the entire schedule and other bookings (taxi, site seeing, tourist, onward journey etc.) dependent on your booking?

4. Thoughtless and discourteous staff : Their executives do not understand the pain a traveller has to go through such malicious practices. When I was called by their executive on 10th June, she said do whatever you want... meaning they are not bothered at all as if there is no law and justice in our country.

This amounts to unethical business practices, service defaults and in violation of Consumer Protection Act, 1986 and amended in 2002.

My suggestion is let us form a consortium and hire a good advocate and file a court case against them.

Regards,
sandeep sharma
[protected]