[Resolved] Stayzilla — Required status - booking and advance payment urgently in Hotel Meera Vatika Mahabaleshwar

Mausum Chakraborty

from Mumbai, Maharashtra

Address:	Raigad, Maharashtra, 410210
Website:	www.stayzilla.com

Myself, Mausum Chakraborty, yesterday booked 2 double bed rooms for 2 nights 24th & 25th December 2016 in hotel Meera Vatika in Mahabaleswar through your online booking portal. For this purpose I punched my credit card for an advance payment of 3000/- rupees (CITRUS STAYZILLA 49898). But after submission of payment it has been notified in your portal that booking will be confirmed within 6 hrs. But unfortunately after almost 20 hrs neither I have got any confirmation nor I have got any kind of mail or SMS reply from hotel or you. My payment has been deducted but there is no response.

Please notify me immediately about the status of my booking and if not confirmed please return my advance part payment immediately.

Looking for the resolution and refund of my advance payment.

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Dec 15, 2016

Complaint marked as Resolved

Stayzilla customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2016

Stayzilla Customer Care's response Dear Mausum, we hear you. Please DM your booking id and your contact number, so we can get in touch with you immediately. We are sorry for any confusion caused. We have taken this up on priority and we are working towards resolving this issue asap. Hope this helps.
Thank you.
Best regards, Stayzilla

Verified Support

Nov 14, 2016

Stayzilla Customer Care's response Dear, Mausum. Sorry for the unintentional delay. We would like to inform you that we have resolved this issue and have confirmed your booking. Be assured that we do everything we can to make your booking experience as smooth as possible. Have a great trip.

Warmest Regards, Stayzilla