Street Style Store — Both product and service

I didn't like the product so I returned it but I didn't get refund or exchanged product. The product was delivered on 11/10/2023 around 1:30 pm and I returned it on 12/10/2023. Order No: 8137107, AWB:[protected] of rupees 998.00. It's been 1 month since I first complaint but I still didn't get the response. I alo called the customer care number but it always say the executive officers are busy. I hope my complaint will be solved immediately.